LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

GoToAssist is now GoTo Resolve. Discover what our all-in-one IT solution can do for your business. Try free.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Service Status
  • You're on the GoToAssist v5 help site

    You are viewing the help site for GoToAssist v5 (formerly known as RescueAssist). If your view looks different than what we’ve described here, you may be using GoToAssist v4.

    Switch to the v4 help site
    Learn more about v5
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Agents
  • My Account
  • Sign In and Security
product logo
Back button image Back
Back button image
product logo

Connect Your Social or Other Account for Sign-In

For many accounts, you can choose to sign in through a social or other account provider using LastPass, Google, Facebook, LinkedIn, Microsoft, or Apple. This ensures that while you are signed into the account provider on your device, you can access your GoToAssist Remote Support v5 account instantly without additional sign-in credentials. You can enable or disable this feature at any time.

If you are a member of an account which strictly enforces Enterprise Sign-In (SSO), you will be unable to connect a social or other account provider as a sign-in method. You will need to use your company email address and password to sign in. Contact your Admin for more information.

Note: For information about signing in as a user with an Enterprise Sign-In account, please see How do I log in using single sign-on?

How to connect your social or other accounts for sign-in

You can connect your LastPass, Facebook, Google, LinkedIn, Microsoft, or Apple account so you can use that provider's credentials to sign in to your GoToAssist Remote Support v5 account.

  1. Sign in to My Account at https://myaccount.goto.com/.
  2. Select Sign In & Security in the left navigation menu.
  3. From Sign-in, select Edit.
  4. Under Other ways to sign in, select the Connect to < provider > hyperlink for your desired account.

    Result: You are sent to your social/other account sign-in provider to view and accept the terms.

  5. Sign in with your social/other account email address and password to verify and allow access.
    Note: If you navigate back to the Sign In & Security page, your social/other account will be displayed as "Connected" next to the account provider.

Results: You have connected your selected social/other account provider and are now signed in to your GoToAssist Remote Support v5 account.

Connected social account

Sign in using your social or other account

Once your social or other account is connected on the Sign In & Security page (and you are also logged to your account provider on your device), you can sign in to your GoToAssist Remote Support v5 account immediately by selecting your desired account provider from the "Sign in with..." option at the bottom of the sign-in screen.

Note: Only the social/other accounts you have connected will be displayed (aside from the other sign-in options you are already enabled to use).

Sign in with Social Account

Disconnect your social or other account

You can disconnect your social or other account at any time as follows:

  1. Sign in to My Account at https://myaccount.goto.com/.
  2. Select Sign In & Security in the left navigation menu.
  3. From Sign-in, select Edit.
  4. Select the Disconnect hyperlink below your desired social/other account.

    Result: A confirmation message displays indicating your social/other account was successfully disconnected.

Related Articles:
  • Change Your Email Address
  • Change Your Account Password
  • How do I manage my trusted devices?
  • How do I unsubscribe from your mailing lists?
  • How do I set up and use Multi-Factor Authentication for my GoToAssist Remote Support v5 account?
Article last updated: 6 June, 2023
You are viewing the latest version of this article.

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Community icon Ask the Community
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Cookie Preferences
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC