HELP FILE
Call Recording
Organizers can record any conference using Web Controls and Phone Commands.
Topics in this article:
Using Web Controls to Record a Conference
Notable features
A few notable features are as follows:
- Organizers can record any conference up to 4 hours before it disconnects. OpenVoice generates a single recording file (.mp3) even if the organizer stops and restarts the recording multiple times during a conference.
- All recordings are created in .mp3 format and can be stored in your organizer account up to 12 months. This file (.mp3) can be downloaded and stored on your computer or network storage. There is no additional charge for this service.
- To view the recordings, log in with your organizer credentials. In the left navigation, click Recordings to view the list of your recordings. Remember that you will need to wait approximately 30 minutes after the close of your conference for the recording(s) to be visible. Longer recordings take additional time.
- If you have chosen to receive a Call Recording system notification, you will get an email when your recording is available to listen to.
- You can add Notes to describe the content of your recording. Please remember that the name of the recording must be less than or equal to a 100 characters. Click on the Note icon
to open the Edit Note window and enter a name for your recording. To view the note, you need to hover over the Note icon .
Using Web Controls to Record a Conference
1. Log in to your OpenVoice account.
2. In the left navigation, click Web Controls.
3. To begin recording, click the record button.
4. To stop recording, click the stop recording button .
Using Phone Commands to Record a Conference
1. Connect to a conference call from your phone.
2. Using your phone's keypad, press
and then
to start recording.
3. To stop recording, press
Download a Recording
1. Log in to your OpenVoice account.
2. In the left navigation, click Recordings.
3. Right-click on the recording date link of the recording you want to download.
4. Save the recording to your computer.
Note: To play the conference file on your computer, be sure you have a media player application that supports the .mp3 format.
Play a recording from the OpenVoice Recordings Page
1. Log in to your OpenVoice account.
2. In the left navigation, click Recordings.
3.Click on the recording date link of the recording you want to play.
4. The recording will open in a new page.