Resolve issues with seeing the presentation
Are you hearing the audio from the session, but not seeing anything yet? Learn what to do about this situation below.
Attention: Below are the most common situations users run into. If you are experiencing a situation which is not currently listed here, please consider leaving your specific details in our survey feedback so that we can improve both our product and our content for you.
| Reason | Details/Solution |
|---|---|
| The Viewer window might be minimized or hidden | The GoTo Meeting Viewer window might be hidden behind another application running on your computer or it might be minimized. Check the task bar (Windows) or dock (Mac) for the GoTo icon, then select it to bring the GoTo desktop app to the forefront of your screen. |
| There may not be any screens being shared yet | When there is no one sharing their screen, the Waiting Room is displayed and you'll see the message "Waiting to view < Presenter>'s screen". If you see this screen, then everything is in order! Once someone starts sharing their screen, you will see it in this window. In the meantime, you should still be able to hear the audio conference and chat with others. |
| You might have the wrong tab selected | If you are using the web app to join, check your open tabs (and be sure to check for other browser windows) and select the one that says GoTo and shows the red "audio live" icon  . |
| General troubleshooting tip | Try leaving the session and then re-join. |