Subscription Plan FAQs
Learn about some common questions regarding your subscription plans.
Why are there multiple GoTo Meeting plans on my account?
When you sign up for a paid GoTo Meeting subscription plan online, we throw in the Free plan as well! This means you can share GoTo Meeting with as many of your friends and colleagues that you'd like.
How can I tell which organizer has which subscription plan?
It's all up to you! As the account admin, you can use the admin portal to specify which of your users have access to each plan. When you first add a user to your account, you are given the option to select which product and plan to assign them.
If you want to change a user's product plan at any time, go to their user settings and edit the Products.
What is the difference between the subscription plans?
The free plan offers the most basic feature that you need to have a successful online meeting such as screen sharing, cameras, and VoIP (computer mic and speakers) audio. However, it does not offer advanced features such as recording, dial-in phone audio, meetings longer than 40 minutes, etc.
Learn more about the Free plan or compare the different plans that are available to you.
Why do I see an "Unable to process payment" message?
If you hit an "Unable to process payment" error message while attempting to purchase subscription plans, make sure your card is active and that you are purchasing the same number of licenses that you assigned.