HELP FILE

How do I view the Meeting Diagnostics report? (Classic)

    Account admins and organizers can view meeting diagnostics as a tool to monitor audio and video quality. This report can help identify and troubleshoot root causes for meeting quality issues.

    Attention: We have a new GoTo app! This article covers the classic GoToMeeting experience. View How do I view meeting diagnostics? for the new GoTo.
    Meeting Diagnostic reports are available for 6 months after the session. Meeting Diagnostics Report

    View Meeting Diagnostic Report (organizers)

    1. Sign in at https://global.gotomeeting.com.
    2. Choose a past meeting to open its details.
    3. Select Diagnostics. If you do not see this option, please try clearing your browser's cache.
    4. The report will open in a new browser tab. Each report displays the following.

      Meeting details
      Meeting name, ID, and total number of participants
      Features used
      Computer audio, phone audio, camera, screensharing, and recording
      Network Degradation
      Analysis and diagnosis of connectivity throughout the meeting
      Attendee details
      Name, location, webcam resolution, join/leave time, average quality
      Network Latency
      Delays typically resulted across wireless networks
      Packet Loss
      Delays resulted when one ore more packets of data traveling across a computer network fail to reach their destination due to network congestion or wireless issues.
      System details
      CPU (central processing unit), connection type, operating system, and software version

    5. To download the attendee list, select Download Attendee List at the bottom of the report.

    View Meeting Diagnostics Report (admins)

    1. Sign in at https://admin.logmeininc.com.
    2. Select Manage Users in the left menu and search for the desired user.
    3. Under "Product Usage", select View meeting history and diagnostics. You'll be redirected to the user's meeting history page.
    4. Locate the desired meeting and select the First Aid Kit icon.
    5. The report will open in a new browser tab!

      View Meeting Diagnostics Report

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