HELP FILE

How do I view meeting diagnostics?

    Account admins and organizers can view meeting diagnostics as a tool to monitor audio and video quality. This report can help identify and troubleshoot root causes for meeting quality issues.

    Meeting Diagnostic reports are available for 6 months after the session.

    View meeting diagnostics (Organizers)

    1. Open the GoTo desktop app on your computer or sign in from a browser.
    2. Select the Past tab and enable the Recorded setting.
    3. Select the session to open its details.
    4. Select View diagnostics.

      Note: If you do not see this button, try clearing your browser's cache.

    5. The report will open in a new window or browser tab. Each report displays the following:

      • Meeting name, ID, and total number of participants
      • Features used (computer audio,telephone, webcam, screen sharing, and recording)
      • Attendee details
      • Latency – delays typically resulted across wireless network
      • Packet loss – delays resulted when one or more packets of data traveling across a computer network fail to reach their destination due to network congestion or wireless issues
      • Ability to download attendee list

    6. Optional: To download the attendee list, select Download Attendee List at the bottom of the report.

    View meeting diagnostics (Admins)

    1. Log in at https://admin.logmeininc.com.
    2. Select Manage Users in the left menu and search for the desired user.
    3. Select Product Usage > View meeting history and diagnostics > to be redirected to the user's meeting history page.
    4. Locate the desired meeting and select the First Aid Kit icon.

      Result: The report will open in a new browser tab.