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Award-winning online meeting software. Discover GoTo Meeting.

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View meeting diagnostics

Account admins and organizers can view meeting diagnostics as a tool to monitor audio and video quality. This report can help identify and troubleshoot root causes for meeting quality issues.

Meeting Diagnostic reports are available for 6 months after the session.

View meeting diagnostics (Organizers)
  1. Sign in to the GoTo web or desktop app.
  2. Select the Past tab and then choose a session to open its details.
  3. Select View diagnostics.
    Note: If you do not see this button, try clearing your browser's cache.
  4. The report opens in a new window or browser tab. Each report displays the following:
    • Meeting name, ID, and total number of participants
    • Features used (computer audio,telephone, webcam, screen sharing, and recording)
    • Attendee details
    • Latency – delays typically resulted across wireless network
    • Packet loss – delays resulted when one or more packets of data traveling across a computer network fail to reach their destination due to network congestion or wireless issues
    • Ability to download attendee list
  5. Optional: To download the attendee list, select Download Attendee List at the bottom of the report.

View meeting diagnostics (Admins)
  1. Sign in at https://admin.logmeininc.com.
  2. Select Manage Users in the left menu and search for the desired user.
  3. Select Product Usage > View meeting history and diagnostics > to be redirected to the user's meeting history page.
  4. Locate the desired meeting and select the First Aid Kit icon.

    Result: The report opens in a new browser tab.

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