How do I reset my GoTo Room device?
Resetting your GoTo Room device will return it back to factory settings and erase all configuration and logs. Although this step can help with troubleshooting, please take caution when doing so!
I have a Poly Studio X device.
You will need a pin or paperclip to reset the Poly Studio device. You will have to repair the remote control with the Poly Studio after resetting it.
- Disconnect the Poly Video Bar to turn it off.
- Use the pin or paperclip to press and hold the Reset button. At the same time, plug in the device to turn it on.
- When the LED light blinks on the Video Bar, the device has been reset.
I have a different device.
If you are on a Poly Small, Poly Medium, or Logitech device, please reach out to your IT admin or select
Contact Support.