HELP FILE

GoToMeeting App for iOS FAQs

Review the top GoToMeeting iOS questions.

Are there any additional fees for using the GoToMeeting app?

No. The app is free if you are on a paid subscription plan, and there's no charge for attending GoToMeeting, GoToWebinar or GoToTraining sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.

Can I see how my screen looks to attendees?

Yes, when sharing content you can preview how attendees are viewing your screen by tapping the Screen Sharing icon and turning Audience View on. A thumbnail image of what attendees are seeing will appear on-screen, which you can hold and drag with 1 finger to move it across the screen.

How can I change the view or zoom into the presenter's screen?

You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToMeeting Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

Can I chat with other meeting participants? Can I ask questions during a webinar?

During a meeting or training, you can tap Chat in the toolbar to instantly send and receive messages to everyone in the meeting, to only the organizer(s) or to individual attendees. You can toggle between meeting participant names in the Attendee List to read and send messages.

Can I connect to audio from the GoToMeeting app?

If the organizer provides both mic and speakers (VoIP) and conference call numbers as audio options, you'll automatically connect to VoIP over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality depends on the quality and bandwidth available on your WiFi or 3G network (WiFi recommended).

You can dial in by telephone on your iPad, tap the Settings icon > Audio Settings > Telephone to access the conference call information.If you want to dial in on your iPhone, tap the Settings icon > Meeting Information > Phone Number link to automatically connect to audio. With a single tap of a U.S. telephone number, the conference call number, access code and Audio PIN are automatically dialed.

Can I mute/unmute iOS attendees?

Yes, if the attendee is connected to VoIP, you can mute/unmute them to allow them to speak. If the attendee dials in by phone, you can mute/unmute them only if the they have entered the Audio PIN, which they can access in-session from Settings.

What audio options does the GoToMeeting app support?

  • iPad or iPhone built-in mic and speakers (VoIP)
  • iPad or iPhone built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
  • Headset connected via the 3.5-mm stereo headphone jack
  • Bluetooth Hands Free devices

For optimal audio quality, we recommend using a headset.