HELP FILE

GoToMeeting App for iOS FAQs

    Review the top GoToMeeting iOS questions.

    Are there any additional fees for using the GoToMeeting app?

    No. The app is free if you are on a paid subscription plan, and there's no charge for attending GoToMeeting, GoToWebinar or GoToTraining sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.

    How can I change the view or zoom into the presenter's screen?

    You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToMeeting Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

    Can I mute/unmute iOS attendees?

    Yes, if the attendee is connected to VoIP, you can mute/unmute them to allow them to speak. If the attendee dials in by phone, you can mute/unmute them only if the they have entered the Audio PIN, which they can access in-session from Settings.

    What audio options does the GoToMeeting app support?

    • iPad or iPhone built-in mic and speakers (VoIP)
    • iPad or iPhone built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
    • Headset connected via the 3.5-mm stereo headphone jack
    • Bluetooth Hands Free devices

    For optimal audio quality, we recommend using a headset.