HELP FILE

Changes to System Requirements FAQs

    To make sure our GoTo Meeting, GoTo Webinar and GoTo Training desktop app is simple and reliable, we use the latest technology in our product updates and improvements. This means that we sometimes have to trade out support for an older browser or operating system so that we can focus instead on improving the quality of our products and building new and innovative things.

    Which operating systems are supported?

    There are multiple ways for you and your attendees to access GoTo Meeting, GoTo Webinar, and GoTo Training, and each method has different system requirements. See below for the most undated info:

    Why do you discontinue support of older operating systems?

    It takes a lot of time and resources for us to support each individual operating system, and we want to invest those resources into making our products better for you! Therefore, we regularly discontinue support for older operating systems once Microsoft and Apple discontinues their support of them.

    Does this mean that I can't start sessions as an organizer from these operating systems?

    If you are a GoTo Meeting organizer, then this does not prevent you from hosting your sessions on your existing operating system! Even though you can't use the desktop app, you can still host your sessions online using Google Chrome for the time being using the browser-based Web App.
    Note: However, please keep in mind that since Google Chrome has also dropped support for these older operating systems, we cannot continue to support it indefinitely. The Web App will continue to work right now, but we highly recommend that you upgrade your operating system as soon as possible, because we will not be able to fix any bugs or issues with the older operating systems that may arise in the future.

    Does this affect my attendees?

    Yes. Your attendees also will not be able to install the desktop app if they are on an older operating system. However, they join sessions from within their web browser or using their mobile device instead.

    How do I upgrade my operating system?

    It depends on your current operating system. In some cases, you can upgrade for free! Learn more here: