HELP FILE

Can I buy a GoTo Room license?

    If you already have supported video conferencing hardware, you can purchase just the GoTo Room subscription to begin hosting and joining GoTo Meeting sessions!

    You must contact a GoTo Room specialist to purchase and activate your license. Before you call, please make sure to have your information prepped – this will help your call go more smoothly. Purchase a GoTo Room license now.

    Supported hardware

    You must have one of these video conferencing hardware to purchase a GoTo Room only license. If you have other hardware that is not listed, see Can I use my own audio and video equipment for GoTo Room?.
    • Poly Studio X30 (with TC8 touch controller)
    • Poly Studio X50 (with TC8 touch controller)
    • Poly G7500 (with TC8 touch controller)
    • Dolby Voice Huddle
    • Dolby Voice Conference
    • Dolby Voice Boardroom
    Note: If you have Poly hardware but don't own a TC8 touch controller, you can purchase one from a GoTo Room specialist when you call in about the license.

    What do I need when I call a GoTo Room specialist?

    For a fast and efficient call, please make sure to have the following information handy for your GoTo Room specialist. Please note that license activation takes between 1-3 business days.
    • Your email
    • Hardware type (Poly or Dolby)
    • Poly: Hardware serial number (found on the bottom of the Studio bar)
    • Dolby: Serial number and MAC address (found on the bottom of the Hub)

    What if I don't have a supported device?

    If you do not have one of the supported devices listed above, please contact a GoTo Room specialist to purchase a new kit or see Can I use my own audio and video equipment for GoTo Room? for more information.

    Additional information

    When you purchase a GoTo Room license, please note that GoTo is not responsible for the hardware firmware and cannot unlock hardware. If your hardware has been locked by a previous provider, you will need to get it unlocked before purchasing and activating a GoTo Room license.