HELP FILE

Can I buy a GoToRoom license?

If you already have supported video conferencing hardware, you can purchase just the GoToRoom subscription to begin hosting and joining GoToMeeting sessions!

You must contact a GoToRoom specialist to purchase and activate your license. Before you call, please make sure to have your information prepped – this will help your call go more smoothly. Purchase a GoToRoom license now.

Supported hardware

You must have one of these video conferencing hardware to purchase a GoToRoom only license. If you have other hardware that is not listed, see Can I use my own audio and video equipment for GoToRoom?.
  • Poly Studio X30 (with TC8 touch controller)
  • Poly Studio X50 (with TC8 touch controller)
  • Poly G7500 (with TC8 touch controller)
  • Dolby Voice Huddle
  • Dolby Voice Conference
  • Dolby Voice Boardroom
Note: If you have Poly hardware but don't own a TC8 touch controller, you can purchase one from a GoToRoom specialist when you call in about the license.

What do I need when I call a GoToRoom specialist?

For a fast and efficient call, please make sure to have the following information handy for your GoToRoom specialist. Please note that license activation takes between 1-3 business days.
  • Your email
  • Hardware type (Poly or Dolby)
  • Poly: Hardware serial number (found on the bottom of the Studio bar)
  • Dolby: Serial number and MAC address (found on the bottom of the Hub)

What if I don't have a supported device?

If you do not have one of the supported devices listed above, please contact a GoToRoom specialist to purchase a new kit or see Can I use my own audio and video equipment for GoToRoom? for more information.

Additional information

When you purchase a GoToRoom license, please note that LogMeIn is not responsible for the hardware firmware and cannot unlock hardware. If your hardware has been locked by a previous provider, you will need to get it unlocked before purchasing and activating a GoToRoom license.