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Why can't I start the meeting?

Go through this quick checklist, then drop us a line if you are still having trouble.


You may need to tell your firewall that is your friend, so to speak.

Bad performance? Lag? Seems slow?

Make sure your internet connection is working at optimal speeds.

Participants receive an "Invalid Code" message

Make sure that the code they are entering matches the code at the top of the app.

Does work behind a proxy?

Yes. If it doesn't, we'll help you sort things out. Call us at +1.877.251.8373 (US toll free). From outside North America, use one of these other contact numbers.

No sounds from presenter's computer

Sounds from the presenter's computer can't be heard by folks participating in a meeting. This includes stuff like notifications, beeps, songs, or sounds embedded in a PowerPoint presentation.