GoTo is rebranding its portfolio of unified endpoint management and remote support products to LogMeIn to better align with GoTo's IT products' multi-year strategy, which has evolved since the GoTo corporate rebrand in February 2022. We saw an opportunity to rebrand the portfolio that leverages the strong brand equity and customer trust in LogMeIn. This change creates stronger, unified branding and strategy alignment across our IT products using a modernized version of the well-known and respected LogMeIn brand.

The two biggest changes are bringing the GoTo Resolve product under the LogMeIn portfolio umbrella and launching a new consolidated website with logmein.com. By having our industry-leading remote access and management solutions within one portfolio, we believe it provides prospects, customers, and partners an easier avenue to understand and unlock the value of our solutions.

As for what is not changing, first and foremost we are not changing the name of the company nor are we changing the functionality and capabilities of any of our products as part of this rebrand effort. We, of course, continue to innovate, and we'll update our products regularly. And, aside from small changes to the login experience for our Resolve product, there should be minimal impact on our customers and partners.

On January 28, 2025 the new branding and product naming will go into effect. This will be reflected in the new and exciting logmein.com website as well as in additional marketing and customer assets.

There are no immediate changes to product functionality or capabilities with this activity. During and after the launch, the only changes customers should expect to our products are modest brand and logo updates within the user interface.

• The GoTo Resolve product will be updated to reflect the new LogMeIn Resolve brand, including logo and text string updates. The console URL for Resolve will not change.
• Rescue's refreshed logo will be updated in the Web Technician Console and login page.
• Mobile applications for both products will be refreshed to reflect the new branding, including icons and product naming.

Generally, no. Customers and partners do not need to take any action to continue using these products. In the case of GoTo Resolve, certain customers may need to change their login bookmarks or allowlist the Logmein.com domain for easy access to the products. Otherwise, there are no other changes.

For the most part there should be no changes for people signing in to their products. However, users of our Resolve products may need to bookmark or provide allowlist designation for login URL. Other processes will not change.

Yes, but only for GoTo Resolve customers who currently log in from the GoTo.com website. From launch, GoTo.com/Resolve will redirect to LogMeIn.com/Resolve, so users will need to ensure this domain is on their allowlist.

No, entity names are not changing with this activity.

No, the name and company on credit card charges and invoicing will continue to come from GoTo.

Generally, no. Invoices for our LogMeIn products will continue to be delivered from GoTo. Over time, the product name on the invoice will change, but nothing else.

No, there are no changes to any pricing or terms for these products.

No, there are no changes to existing contracts.

No, there are no changes to W-9 or other vendor forms required.

No, brand and logo changes within the product will happen automatically.

We encourage all interested parties to utilize our GoTo Community resources for getting information on any additional changes and ongoing communications.

We continue to invest heavily in our innovation, and continually update our products. We will communicate changes and future roadmaps as appropriate.