LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

GoTo Meeting offers the latest accessibility features. Switch to GoTo Meeting today!

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Service Status
  • Switch to GoTo Meeting

    If you use accessibility features, we recommend switching to GoTo Meeting so you can always access the latest improvements, such as closed captioning, keyboard shortcuts, and more!

    Learn how to switch to GoTo Meeting
    Try GoTo Meeting for 14 days
    Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Get Started
  • Security
  • HIPAA Considerations - Introduction
product logo
Back button image Back
Back button image
product logo

HIPAA Section D – Audit Controls § 164.312(b)

(Required)

Implement hardware, software, and/or procedural mechanisms that record and examine activity in information systems that contain or use electronic protected health information.

Access and Management: Pro, Central

  • Connection and remote session activity is logged on the host computer to ensure security and maintain quality control.
    Tip: To view information on session activity, open the and follow this path: Options > Connection and Event Details.
  • Access the Windows Event log or Mac console log to get up-to-the-minute data, including user names and the client computer’s IP address, on logon/logout and remote control events.
  • On the host computer’s hard disk, a detailed log is kept of the remote access product’s activities. To protect these files from tampering, the administrator can also specify a different log file location.
    Tip: Open the and follow this path: Options > Preferences > Advanced > Event Logs > Location of event logs.
  • Configure and log on to a Syslog server, which allows you to view events from multiple locations. Requires Central; Windows hosts only.
  • GoTo recommends using a relational database to centrally collect log information. Log destinations can be as simple as a Microsoft Access database or as sophisticated as an Oracle server.
  • Administrators can also restrict access to host computers to ensure that data can only be queried or modified by qualified administrators.
  • Automatically create .avi file video recordings of every remote control session. These recordings enable the user to see the recorded sessions exactly as seen by the remote user. Recordings can be saved to a network location. Windows hosts only.
    Note: Open the and follow this path: Options > Preferences > Advanced > Screen Recording.
  • LogMeIn Files
    • LogMeIn Files store additional audit information when files or folders are made available via a public link. Otherwise, you can rely on account access logs.
    • You can set up an object audit for your registry to create an audit trail of clients linking LogMeIn Files to their computers.
    • GoTo recommends using a relational database to centrally collect log information. Log destinations can be as simple as a Microsoft Access database or as sophisticated as an Oracle server.

Support and Collaboration: Rescue

  • Automatically create .avi file video recordings of every remote control session. These recordings enable the user to see the recorded sessions exactly as seen by the remote user. Recordings can be saved to a network location.
    Tip: Open the Administration Center, select a group, and follow this path: Settings tab > Screen recording.
  • Remote sessions are logged to ensure security and maintain quality control.
    Tip: Open the Administration Center and follow this path: Reports tab > Report Area: [various].
Parent article: HIPAA Considerations - Introduction
Previous article: HIPAA Section C – Access Control § 164.312(a)(1)
Next article: HIPAA Section E – Integrity policies and procedures, § 164.312(c)(1)

Need help?

Contact icon Contact support
Manage Cases icon Manage cases
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC