Panasonic KX-TGP500 (Base)


Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user manual.
  • This base station is compatible with the Panasonic KX-TPA50 cordless handset.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Watch Video
  1. Press Menu.
  2. Select IP service > Call features > Call forward.
  3. Select the desired line.
  4. Turn On the desired forwarding type.
    • Unconditional: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards all incoming calls while you're in a call.
  5. Dial the forwarding destination (internal extension or external number).
  6. If you selected No Answer, enter how many rings to wait before forwarding.
  7. Press the Save softkey.
To disable call forwarding, turn the forwarding type Off.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Watch Video
  1. Press Menu.
  2. Select IP service > Call features > Do not disturb.
  3. Select the desired line.
  4. Use the joystick to toggle DND On/Off.
  5. Select Save.

Voicemail Access

Check your voicemail from your phone.

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  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

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  1. While on an active call, press Menu.
  2. Select Conference.
  3. Dial the internal extension or external number to add to the conference.
  4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  5. Press the Conf softkey.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

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  1. While on an active call, press Menu.
  2. Select Transfer.
  3. Dial the transfer destination (internal extension or external number).
  4. Speak to the destination party.
  5. Press the Trans softkey.

Blind Transfer

Transfer a call to another party without speaking to them first.

Watch Video
  1. While on an active call, press Menu > Blind Transfer.
  2. Dial the transfer destination (internal extension or external number).

    Tip: To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

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  1. Press the Hold key.
  2. Press the Hold key again to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Menu key.
  2. Select Initial settings > Ringer settings > Ringer tone.
  3. If there are multiple lines assigned to your phone, select the line you wish to modify.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Select Save.

    Note: This phone supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume

Feature Keys

  • 8 SIP Accounts
  • Dedicated Line Keys
  • Mute Button


  • Color Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • Web Interface Provisionable (Web UI)


  • Wireless Handset (supports up to 4 concurrent calls/up to 8 with narrowband)


Learn how to provision your phone from the web UI.

  1. Press the Menu softkey.
  2. Select IP Service > Network settings > Embedded web.
  3. Turn Embedded web off and then press the Save softkey.
  4. Turn Embedded web on and then press the Save softkey.
  5. Press the Back softkey, select IP Service, and then write down the phone's IP Address.
  6. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  7. Enter admin for the username and adminpass for the password.
  8. Go to Maintenance > Provisioning Maintenance.
  9. Enter the following settings:
    Field Setting
    Standard File URL http://<domain>{mac}.cfg
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
    Master File URL http://<domain>
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
    Cyclic Auto Resync Yes
    Resync Interval 1440
  10. Click Save > Reboot.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is an advanced process and can result in more issues if done incorrectly. Please follow the instructions found in the Customer Center (login and permissions required) or contact Customer Support if you need additional assistance.