HELP FILE

How do I fix outbound calls that are not initiating in GoToConnect Mobile?

Follow the steps below to troubleshoot outbound call issues on GoToConnect mobile.

  1. Verify you have the right app permissions enabled in your phone settings:

    • For iOS, Microphone and Camera are required to make/receive calls and create/join meetings.
    • For Android, Microphone, Camera, and Phone are required to make/receive calls and create/join meetings. We suggest enabling Contacts if you want the app to use any of your personal contacts.

    Test a call to see if your issue is resolved.

  2. Contact Customer Support with the following information. Be as specific as possible.

    • Date of the failed call
    • Exact time of the failed call, including time zone and region
    • Phone number dialed
    • Extension or phone number the call was placed from
    • Operating system and app version
    • Any other details:
      • Were you inside or outside when making the call?
      • How far in to the call did you get before the failure?