From now on, instead of having a separate my GoTo product account, you will have a GoTo account. With your new GoTo account, you can sign in to all your GoTo products in one step. For example, if you have already signed in to GoTo Meeting, you are also signed in to my GoTo product. Therefore, got to LogMeIn.com to sign in, you are automatically directed to your Computers page, without any additional interaction.

If you're in a hurry, watch this video:

Here's what you experience during the new sign-in flow:

1. Log in at LogMeIn.com as usual.
   The Log in page is displayed.
   
2. Type your email address and select Log in.
   

   You are redirected to the GoTo login site.

3. Type your account password and select Sign in.

   You are now signed in to your GoTo account and the Computers page is displayed in my GoTo product.

What are the password requirements for the new sign-in page?

Follow the on-screen tips for creating a strong password. In general, you are recommended to have a password that meets the following:

• Password should be at least nine characters long
• Password should contain a digit, an upper case character, and a lower case character
• Password should not contain the user's name or the account name

What if I forgot my password?

You can reset it here.

Everything worked fine and I suddenly can't sign in. What now?

In some rare cases due to this change, you have to reset your password to be able to sign in. When that happens, you get an email from LogMeIn. Follow the instruction in that email to reset your password.

What if I can sign in, but I can't find my hosts?

That's most likely because of one of the following:

• You have switched to another account in your client (in the client app or at LogMeIn.com) that does not have the hosts you are looking for. In this case, switch back to the correct account.
• Your subscription expired more than 90 days ago and you have just renewed it. In this case, you cannot retrieve your remote hosts. You have to re-add them to your account.