Why did my login experience change?
Recently, you may have experienced a slight change in the way you sign in to your my GoTo product account. We are migrating customers to a common identity platform that grants you access to all your GoTo products.
How does this change impact you?
From now on, instead of having a separate my GoTo product account, you will have a GoTo account. With your new GoTo account, you can sign in to all your GoTo products in one step. For example, if you have already signed in to GoTo Meeting, you are also signed in to my GoTo product. Therefore, got to LogMeIn.com to sign in, you are automatically directed to your Computers page, without any additional interaction.
How is the new sign-in experience different?
If you're in a hurry, watch this video:
Here's what you experience during the new sign-in flow:
- Log in at LogMeIn.com as usual.
The Log in page is displayed.
- Type your email address and select Log in.
You are redirected to the GoTo login site.
- Type your account password and select Sign in.
You are now signed in to your GoTo account and the Computers page is displayed in my GoTo product.
Frequently Asked Questions
- What are the password requirements for the new sign-in page?
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Follow the on-screen tips for creating a strong password. In general, you are recommended to have a password that meets the following:
- Password should be at least nine characters long
- Password should contain a digit, an upper case character, and a lower case character
- Password should not contain the user's name or the account name
- What if I forgot my password?
- You can reset it here.