Using LogMeIn Hamachi self-diagnosis to detect problems

The built-in Hamachi Self-Diagnosis feature helps resolve connectivity, installation and system driver problems with your LogMeIn Hamachi client or a specific peer.

Note: When the LogMeIn Hamachi service is not running and you attempt to launch the LogMeIn Hamachi client, Hamachi Self-Diagnosis is started automatically.

Troubleshooting your LogMeIn Hamachi client

Launch the LogMeIn Hamachi client.
Go to Help > Diagnostic Tool.
Result: The Hamachi Self-Diagnosis window is displayed.
Select Start and wait for the tests to finish.
Result:
Test results are displayed.

Results: Problems detected? Go to the next step.

Troubleshooting a specific peer

Launch the LogMeIn Hamachi client.
Right-click the peer you want to diagnose, and select Diagnose.
Result:

Note: The test is run automatically.
Wait for the tests to finish.
Result:
Test results are displayed.

Results: Problems detected? Go to the next step.

When problems are detected

Note: The Hamachi Self-Diagnosis is not intended to resolve issues automatically.

Once all tests are run, follow the steps below from the results window.

Select Details to see further information on a detected issue.
To take action, see our troubleshooting pages for fixes to common problems.
Result: If the issue persists, go to step 3.
Select Summary to see an aggregated report on all test results.
Select Save as... to save the summary report.
Result: Send the report to product support.

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