Using Hamachi Self-Diagnosis to Detect Problems

The built-in Hamachi Self-Diagnosis feature helps resolve connectivity, installation and system driver problems with your Hamachi client or a specific peer.

Note: When the Hamachi service is not running and you attempt to launch the Hamachi client, Hamachi Self-Diagnosis is started automatically.

Troubleshooting your Hamachi client

Launch the Hamachi client.
Go to Help > Diagnostic Tool.
Result: The Hamachi Self-Diagnosis window is displayed.
Click Start and wait for the tests to finish.
Result:
Test results are displayed.

Results: Problems detected? Go to the next step.

Troubleshooting a specific peer

Launch the Hamachi client.
Right-click the peer you want to diagnose, and select Diagnose.
Result:

Note: The test is run automatically.
Wait for the tests to finish.
Result:
Test results are displayed.

Results: Problems detected? Go to the next step.

What can I do when problems are detected?

Note: The Hamachi Self-Diagnosis is not intended to resolve issues automatically.

Once all tests are run, follow the steps below from the results window.

Click Details to see further information on a detected issue.
To take action, see our troubleshooting pages for fixes to common problems.
Result: If the issue persists, go to step 3.
Click Summary to see an aggregated report on all test results.
Click Save as... to save the summary report.
Result: Send the report to product support.

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