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  • Troubleshoot Hamachi
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Using Hamachi Self-Diagnosis to Detect Problems

The built-in Hamachi Self-Diagnosis feature helps resolve connectivity, installation and system driver problems with your Hamachi client or a specific peer.

Note: When the Hamachi service is not running and you attempt to launch the Hamachi client, Hamachi Self-Diagnosis is started automatically.

Troubleshooting your Hamachi client

  1. Launch the Hamachi client.
  2. Go to Help > Diagnostic Tool.

    Result: The Hamachi Self-Diagnosis window is displayed.

  3. Click Start and wait for the tests to finish.

    Result:

    Test results are displayed.

Results: Problems detected? Go to the next step.

Troubleshooting a specific peer

  1. Launch the Hamachi client.
  2. Right-click the peer you want to diagnose, and select Diagnose.

    Result:

    Note: The test is run automatically.

  3. Wait for the tests to finish.

    Result:

    Test results are displayed.

Results: Problems detected? Go to the next step.

What can I do when problems are detected?

Note: The Hamachi Self-Diagnosis is not intended to resolve issues automatically.

Once all tests are run, follow the steps below from the results window.

  1. Click Details to see further information on a detected issue.
  2. To take action, see our troubleshooting pages for fixes to common problems.

    Result: If the issue persists, go to step 3.

  3. Click Summary to see an aggregated report on all test results.
  4. Click Save as... to save the summary report.

    Result: Send the report to product support.

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