Transfer Incidents
Admins can move all incidents from one agent (the "source user") to another agent (the "destination user").
Before you begin: The "destination user" must be
assigned to all services that are assigned to the "source user" so that the transferred incidents can be displayed in the destination user's Dashboard.
- Select Save.
Results: You have transferred all incidents from the source user to the destination user.
Article last updated: 21 November, 2022
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