How do I change my current GoToAssist Service Desk subscription plan?
The billing contact for your account can modify your GoToAssist Service Desk subscription plan at any time to unlock advanced features, add additional user licenses, or change your billing period.
Before you begin: You must be the
billing contact for your account to perform this task.
Note: If you encounter something different than the steps shown below, please view Corporate Billing Portal FAQs.
When you make changes to existing subscriptions, the changes will take effect immediately and will be automatically adjusted and pro-rated against your current account balance. Please note that you can reduce the number of user licenses online, but if you wish to downgrade your subscription plan tier, select
Contact Support in this article for help.
- On your desired product, select
in the upper-right corner, then choose Edit Subscription.
Attention: If you do not have the, it means you had a free trial plan and it ended. Select Subscribe Now to purchase a subscription plan.
Results: You have changed your subscription plan, and your new billing period begins today.
What to do next: If you increased your number of user licenses, don't forget to assign them to your users so they can log in to
GoToAssist Service Desk. Learn more at
How do I enable or disable products for a single user?.