Which version of GoToAssist Remote Support am I using?
You can easily determine which version of GoToAssist Remote Support you are currently using.
Note: You are viewing the Help site for GoToAssist v4. If your view looks different than what we've described here, you may be using GoToAssist v5 (formerly known as RescueAssist). Switch to the v5 Help site.
To see which version you are using, select your user account drop-down menu (next to your profile picture) in the top right toolbar of the agent Dashboard (Web App for agents) at https://up.gotoassist.com.
Current version displays the version of GoToAssist Remote Support you are using.
What is GoToAssist Remote Support v5?
RescueAssist is now GoToAssist Remote Support v5, a new desktop-based and web-based agent console that represents substantial improvements to our current service.
How do I switch to GoToAssist Remote Support v5?
You can switch to use GoToAssist Remote Support v5 in either of the following ways:
- Click Try GoToAssist v5 in the banner of your Dashboard to be redirected to the Agent Web Console at https://console.gotoassist.com.
- Select your user account drop-down menu in the top toolbar, then select your Current version. A new menu appears (outlining the version differences between GoToAssist Remote Support v4 and v5), and you can click Try Now to be redirected to the Agent Web Console at https://console.gotoassist.com.
Can I switch back to GoToAssist Remote Support v4?
You can switch back to GoToAssist Remote Support v4 at any time. Select your user account drop-down menu in the top toolbar, then select
Looking for help?
- For help using the GoToAssist Remote Support v4 service (including web portal, desktop apps, and mobile apps), you can find support resources at https://support.logmeininc.com/gotoassist-remote-support.
- For help using the GoToAssist Remote Support v5 service (including web portal, agent console desktop app, and mobile apps), you can browse our support articles at https://link.logmeinrescue.com/help-rescueassist.
Article last updated: 27 September, 2022
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