Create a new device group
- Enter a device group name and select Save.
Edit or delete a device group
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Manage Device Groups in the navigation menu.
- For any existing device group in the list, select the device group name to edit the group name, then select Save when finished.
- To delete any device group, select the Delete icon
for the device group, then select Delete to confirm.
Manage device group members
You can add agents to your device groups during the Add Users process, or on an individual basis as follows:
- Check the box(es) to enable your desired device groups for this agent, then select Apply.
Manage Device Group Settings
Device groups include the ability to enable or disable session recording for the entire device group, and to set the frequency of software updates to GoToAssist Remote Support.
- Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
- Select Manage Device Groups in the navigation menu.
- For any existing device group in the list, select
to access the "Device Group Settings" page.
- Session Recording – Select Edit in the Session Recording pane, then select Enable or Disable for this individual device group and select Save. Learn more about how to access session recordings.
- Build Version Updates – Select Edit in the Build Version Updates pane, then select your desired update option for your individual device group and select Save. Learn more about Build Version Updates.
Note: If you choose to enable Multi-Factor Authentication for your account, all device groups must set to the minimum version (or later) specified in the Admin Settings to support this feature.