Manage Your Corporate Account

The term "corporate" account (or "offline" account) refers to subscription plans that are managed by a GoTo sales representative (as opposed to being purchased online).

The account settings and billing options for these accounts are managed by a billing contact and/or a GoTo representative. All GoToAssist Corporate users have "corporate" accounts.

Who is the billing contact for my account?

A billing contact has special privileges that allow them to modify the payment and billing information, edit Purchase Orders, and manage price quotes with a GoTo representative - all via the Corporate Billing Portal. It is not possible to look up the name of a billing contact for your account online, unless you are the listed billing contact for an account.

Think you're the billing contact?

Log in to the Corporate Billing Portal to check your access, where one of the following scenarios will occur based on your billing role:

You can successfully log in - This means you are a billing contact for your corporate account. See How do I log in to the Billing Center?
You are unable to log in - If you encounter an "Invalid User ID" or "Invalid User ID/password" message, this means one of the following is true:
- You are not a billing contact for your corporate account.
- You are a billing contact for your "corporate" account, but have attempted to log in with the wrong User ID and/or password. If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account (located on an emailed invoice), then click Submit to receive a password reset link at your billing contact email address.
  Note: The User ID for a billing contact account can be in either "user name" or "email" address format.

How do I change my billing contact?

The billing contact for an account can be changed either by the current billing contact, or with the help of a GoTo representative. See How do I change the billing contact for my account?

How do I access the Corporate Billing Portal for my corporate account?

The Corporate Billing Portal allows billing contacts for "corporate" GoToAssist Corporate accounts to change billing contacts, edit Purchase Orders, and manage price quotes with a GoTo representative.

Note: A billing contact is provided with a User ID (in "user name" or "email address" format, located on an emailed invoice) that allows them to log in to the Corporate Billing Portal.

A billing contact for your account can log in via the self-service Corporate Billing Portal as follows:

Go to the Corporate Billing Portal.
Enter the User ID (located on any of your past emailed invoices) and password.
Click Sign in to log in and access your corporate account.

If you have forgotten your password, click Forgot Password?, enter the User ID for your billing contact account (located on an emailed invoice), then click Submit to receive a password reset link at your billing contact email address.

What can I do in the Corporate Billing Portal?

Once logged in, you can do the following:

View, accept, and reject price quotes
View and/or print the last 20 invoices
Update the following types of billing information
- Payment method
- Address (not including country)
- Phone number
Add contacts to receive invoices via email
Edit Purchase Orders and expiration dates

For more information, please see our Corporate Billing FAQs.

What payment methods are available?

The billing contact for your account can pay invoices via credit/debit card, electronic payment/bank transfer, PayPal, check, or direct debit/ACH/recurring bank transfer. For more information about available payment methods, please see our Corporate Billing FAQs.

How can I update my payment method?

If you are the current billing contact, you can use the Corporate Billing Portal to change your payment method. See Change Your GoToAssist Corporate Payment Method for detailed instructions.

Alternatively, a billing contact can submit a request to Corporate Account Services.

Important: If you want to add a new payment method, modify an existing payment method, or change your default payment method in the Corporate Billing Portal, you'll be redirected to the Payment methods page in GoTo Admin Billing to update your payment methods.

Once you're redirected, will become your default billing portal and you will no longer have access to the Corporate Billing Portal. Using won't change any of your billing info or permissions. With Billing, you can view your invoices, accept quotes, manage subscriptions, and review and update other billing info.

How do I obtain a copy of my invoice?

All invoices are delivered via email, and the billing contact can obtain a copy by logging in to the Corporate Billing Portal. See View Your GoToAssist Corporate Invoice History for detailed instructions.

Alternatively, a billing contact can submit a request to Corporate Account Services.