The GoToAssist Corporate Service MSI Installer (i.e., Customer Application for Pre-Installation) can be used to install the customer application as a service in Windows environments where software installation on systems is tightly managed. This application can reduce session-join time, more easily enable certain features during a live support session, and prevent additional downloads (when a customer joins a standard support session, the GoToAssist Corporate Customer application is used to connect them with the representative) within locked-down Windows environments.

In these environments, pre-installation of the GoToAssist Corporate customer application may be necessary to ensure that customers seeking help are able to join a support session.

The GoToAssist Corporate Service Customer application may be pre-installed on a computer using the MSI file. If there is a previous version of the GoToAssist Corporate Customer service on the computer, it will be uninstalled and replaced during the MSI installation process.

To install, you can either double-click the MSI file in the Windows Explorer or use the following command line to install:

msiexec /i GoToAssist_Corporate_Customer_Setup.msi

To see additional installation options, run msiexec /? from the Windows command line.