Change Password Policy Settings
You can modify the password policy on a per-team basis.
- Click Teams in the left navigation and select the desired team, or add a new team.
- On the Team Settings tab, click Password Policy.
- Use the Password Policy tab to modify the password settings, as follows:
- Account Password Expiration - Choose whether to force representatives to change their passwords after a certain amount of time.
- Remind Users to Change Password - Choose whether to remind representatives that their passwords are expiring.
- Password Reuse - Choose the number of previous passwords to disallow.
- Failed Account Password Authentication - Choose whether to lock representatives out of HelpAlert after a certain amount of failed login attempts.
- Click Save Settings when finished.