Why am I getting an "Insufficient Permissions" error message?
Learn what an "insufficient permissions" error and means and how to fix it. If you encounter a "Your account does not have sufficient permissions to perform user management. See your administrator about becoming an Organization Administrator" error message, then your GoTo account does not have the specific admin permissions required.
Verify that you have been assigned the admin role in both your admin portal and the Organization Center:
Note: Please excuse our mess! We are in the process of migrating all accounts to the new GoTo Admin. Your account may still be using GoTo Admin Center (classic) and that's okay! Refer to the appropriate steps for your admin portal below.
- In the GoTo Admin Center (classic) at https://admin.logmeininc.com, your role will appear next to your name in the Manage Users view.
- In GoTo Admin at https://admin.goto.com, your role will appear in your user settings. Check your user profile to confirm your role.
- In the Organization Center at https://organization.logmeininc.com, your role will appear on the Users tab, next to your name in the Roles column.
Troubleshooting:
- Sign in using an existing admin account that already has an Organization Admin role.
- Contact your admin to request that your account be additionally provisioned with an Organization Admin role.
What to do next: Once you have signed in with a
GoTo account that has an Organization Admin role, you can proceed to
Step #5 in the "Set Connections" section of
Configuring the Active Directory Connector v2.
Article last updated: 14 August, 2023
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