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How do I configure a Panasonic KX-KDE/NCP SIP trunk?

    Trunking between a Panasonic PBX and GoTo Connect allows your current hardware to use their existing functionality, while adding some additional cross-platform functionalities with GoTo Connect phones.

    Note: This guide assumes that the reader is comfortable with configuring a Panasonic BTS system. As it only entails registering the KDE/NCP device to GoTo Connect to receive calls and ensure proper call handoff.  Any other PBX configurations – such as licensing and routing decisions (hunt groups, schedules, etc.), would need to be configured separately by the reader. It also assumes that the reader has been provided the SIP credentials that are required to register and connect with GoTo Connect.

    First, connect to the PBX.

    1. Start the Panasonic Unified Maintenance Console.
    2. Click Connect, verify that you will be doing so at the INSTALLER level and choose the method of connection:
      • LAN
      • RS-232
      • Modem
      • USB to Connect to your PBX for interactive configuration
    3. Provide the IP address of the MPR card and the password of the INSTALLER Level.
    4. Click Connect.

    Second, set/verify the IP Settings.

    1. From System Menu > Configuration > Slot, hover over the MPR card and select the card property.
    2. If static addressing is desired (DHCP Client enabled is fine as well) – the default gateway should be the end router LAN IP address. Also make sure that you have a valid DSP-VOIP LAN address.
    3. Click Apply > OK.

    Third, install the V-SIPGW16 card.

    1. From Configuration > Slot, hover over the IPCMPR Virtual Slot and click Select Shelf.
    2. Select the V-SIPGW16 card from the cards list and click Select Shelf.
    3. Drag the VSIPGW16 card into the trunk portion of the virtual shelf by using the PC mouse lift button and then click Yes on the dialogue box upon release.
      Take note of the V-SIPGW16 card OUS in order to be able to enter the configuration settings on the VSIPGW16 card.

    Fourth, configure the VSIP-GW16 card.

    1. Hover over the VSIPGW16 card and choose Shelf Property, and complete the following settings:
      Option Description
      Nat Traversal Off
      Keep Alive Enable
      SIP Called Party Number Check Ability Disable (High→Low) (recommended)
    2. Click Apply.
    3. Hover over the VSIPGW16 card and choose Card Property.
    4. Click Common Settings (S) to enter your DNS addresses into the Manual Preferred and Alternate DNS Server IP Address fields. (Google’s DNS is recommended).
    5. Click Apply > OK.

    Fifth, configure GoTo Connect Trunk Registration Settings

    1. Hover over the VSIPGW16 card and choose Port Property.
    2. From Main, complete the following settings:
      Option Description
      Slot 1 / Port 1 Channel Attribute Basic Channel
      SIP Server Location Name: ‹domain›.jive.rtcfront.net
      Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. GoTo Admin portal users will find their domain in Account Settings.
      Additional provisioned channels Add an additional channel for the slot/port of the basic channel.
    3. Click Apply.
    4. From Account, enter the Username and Password given to you by Customer Support.
      You’ll use the sip username for both the Username and AuthenticationID fields.
    5. Click Apply.
    6. From Register, set Register Sending Intervals to 300.
    7. Click Apply.
    8. From Calling Party, complete the following settings:
      Option Description
      Header Type - Slot 1 Port 1 P-Preferred-Identity Header
      P-Preferred-Identity Header User Part: PBX-CLIP
    9. Click Apply.
    10. From Called Party, set Type column – Slot 1 Port 1 to: Request-URI.
    11. Click Apply.
    12. From Supplementary Service, set CNIP (Receive) to Yes, as well as both REFER options.
    13. Click Apply > OK.

    Sixth, configure the DID Table.

    1. From System Menu > CO & Incoming Call > DID Table, add each of your assigned phone numbers to the DID Number column and configure the DID Destination.
      This is necessary for inbound calls to work.
    2. Click Apply > OK.

    Lastly, set the per Extension outgoing caller ID.

    These steps are optional.
    1. From System Menu > Extension > Wired Extension > Extension Settings, click the ISDN CLIP tab.
    2. For each extension on your system, set the CLIP ID to the number you would like to show for the outbound caller ID.
    3. Click Apply > OK.
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