Manage Phone Audio via Keypad Commands

When participants are connected via telephone, they can use their telephone's keypad to manage the audio of the conference call. Below is a list of the different keypad commands that are available.

All participants

  • *3 – Turn "on-hold" beeps on or off
  • *4 – Hear a menu of keypad commands available to you.
  • *6 – Mute or unmute your audio.

Organizers only

  • *1 – Allow all attendees to hear you
  • *2 – Hear the number of participants currently dialed in via telephone.
  • *5 – Change the "listening mode" of panelists only. To unmute or mute an attendee, you must do so from the Control Panel by selecting the name in the Attendee list and then Unmute. Pressing this command repeatedly will cycle through the following modes:
    • Soft mute: All attendees are automatically muted, but they can unmute themselves if desired.
    • Hard mute: All attendees are automatically muted and cannot unmute themselves.
    • Unmute: All attendees are automatically unmuted (default mode).
  • *8 – Change the "chime controls". Pressing this command repeatedly will cycle through the following modes: 
    • Both entry and exit chimes on (default)
    • Both entry and exit chimes off
  • *09 – Report audio issues with a 60 second recording. If you hear a "Your entry is not valid" response, select *0.


Audio Help and FAQs

Available Audio Modes

Connect to Audio Using Your Telephone

Connect to Audio Using Computer Mic and Speakers

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute Your Attendees

Join Sessions Muted

Test Your Mic and Speakers (VoIP)

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers