HELP FILE

Installation Troubleshooting for Internet Explorer (Windows)

Are you having trouble installing the desktop app while using Internet Explorer? There are a couple of things that you can try.

Restart the Download

On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener" file begin downloading and display at the bottom of your screen.

Run the GoToTraining Opener File

  1. Press Ctrl + J on your keyboard to open the Downloads folder.
  2. Next to "GoToMeeting Launcher.exe", click Run.