HELP FILE

Installation Troubleshooting for Google Chrome (Mac)

Are you having trouble installing the desktop app while using Google Chrome? There are a couple of things that you can try.

Restart the Download

On the Launcher page, click download & run GoToTraining in the blue box on the launcher page. You should then see the "GoToTraining Opener" file begin downloading and display at the bottom of your screen.

Run the GoToTraining Install File

If you do not see the "GoToTraining Launcher.dmg" file in your browser, run the install file again.
  1. Press z + Shift + J on your keyboard to open the Downloads folder.
  2. When you see the GoTo Opener image, double-click it to launch the program.
  3. When prompted, click Open to launch GoToTraining.

Approve the External Protocol Request

If you see the Launcher screen and it is covered by an "External Protocol Request" pop-up window, you'll need to click  Open GoToOpener to continue.