How do I configure GoToTraining to work with firewalls?

To solve this, you can try manually enabling GoToMeeting to join sessions by opening your security software and accessing its firewall settings.

Manually unblock the download

Most security programs will allow you to configure access for specific programs in their firewall settings. To configure the firewall to allow GoToMeeting, look in the program rules for g2mcomm.exe and set it to “Allow” or “Full Access”.

The method for doing this will vary depending on both your operating system and the firewall software that you are using (e.g., the built-in Windows Firewall vs. a third-party application like McAfee or Norton).

Configure firewalls within a network domain

If you're using a firewall in a corporate environment that uses a network domain, you may have a hardware firewall. Instruct your IT department to read the Optimal Firewall Configuration Fact Sheet to allow GoToTraining to connect.

Configure Firewalls on Your Computer

  1. Host or join a session to set off your firewall.
  2. When prompted to enable GoToTraining to access the Internet, click Yes. Then select the "Remember the answer each time I use this program" check box.
  3. Open your anti-virus program to allow it to accept all GoToTraining files. The following must be admitted via 1 of 3 ports: 80, 443 or 8200. One-way TCP connectivity is required (TCP outbound).

    g2m_download.exe G2MStart.exe G2MChat.exe
    g2mupload.exe G2MLauncher.exe G2MQandA.exe
    AppCore.exe G2MTesting.exe G2MSessionControl.exe
    G2MInstallerExtractor.exe G2MMaterials.exe G2MMatchMaking.exe
    G2MCoreInstExtractor.exe G2MPolling.exe G2MRecorder.exe
    G2MCodecInstExtractor.exe G2MView.exe G2MTranscoder.exe
    G2MInstHigh.exe G2MUI.exe G2MFeedback.exe
    G2MInstaller.exe G2MComm.exe G2MHost.exee