HELP FILE

GoToMeeting App for iOS FAQs

Need some help? Get answers to some frequently asked questions regarding mobile apps below.

What can I do with GoToMeeting on an iPad, iPhone or iPod Touch?

  • Attend online GoToMeeting or GoToWebinar sessions free of charge
  • Join sessions in seconds by tapping the Join URL in your invitation email
  • View the presenter's screen
  • Share your screen and webcam
  • Connect to audio through your iPad, iPhone or iPod Touch's Internet connection or dial in by phone
  • Chat with everyone in the meeting, with only organizers or with individual attendees
  • See who's talking and who's attending
  • Schedule meetings and invite attendees

What are the system requirements for using the GoToMeeting app for iOS?

Please see System Requirements for details.

Are there any additional fees for using the GoToMeeting app?

No. The app is free if you are on a paid subscription plan, and there's no charge for attending GoToMeeting, GoToWebinar or GoToTraining sessions. But you may be responsible for any long-distance charges associated with dialing in to sessions by phone or any data charges that may be incurred.

Can I host a GoToMeeting or GoToWebinar session from my iPad, iPhone or iPod Touch?

Yes, you can log in and host a meeting from an iPad or iPhone with the GoToMeeting app. Organizers can schedule meetings, start previously scheduled meetings, and even launch instant meetings from the My Meetings screen.

Can I schedule meetings from the GoToMeeting app for iOS?

Yes, you can schedule meetings from the GoToMeeting app for iOS. You can invite attendees to these meetings, edit the audio, and create a meeting password from the GoToMeeting app.

Can I share content if I'm the presenter?

Yes, you can share your entire screen on any iOS device running iOS 11. If you're presenting from an iPad, you have additional content options you can share.

Can I invite others to the meeting?

Yes, organizers can invite others by tapping the Invite icon and selecting either Email, Message or Copy to Clipboard to send the meeting information to others.

As an organizer, can I promote attendees to presenter or organizer?

Organizers can make an attendee who joins from a Windows, Mac or iPad the presenter so that person can share their screen. At this time, attendees who join from an iPhone an Android cannot be made presenters.

Can I see how my screen looks to attendees?

Yes, when sharing content you can preview how attendees are viewing your screen by tapping the Screen Sharing icon and turning Audience View on. A thumbnail image of what attendees are seeing will appear on-screen, which you can hold and drag with 1 finger to move it across the screen.

Can I only draw on a whiteboard? (iPad only)

No, presenters can use Drawing Tools to annotate directly on any screen being shared by tapping the Drawing Tools icon in the toolbar.

Can I record a session from my iOS device?

Yes, you can record from your iOS device if you are using cloud recording.

How does attending a GoToMeeting session on an iPad or iPhone compare with the experience on a Windows or Mac?

Just as on a Windows or Mac, you can view the presenter's screen, see who's attending and who's talking. However, some organizer features are not yet available on the iPad, iPhone and iPod Touch.

Unsupported features for GoToMeeting for iOS:

  • Keyboard and mouse controls of the presenter's desktop
  • Local recording

How can I change the view or zoom into the presenter's screen?

You can view the presenter's screen in both portrait and landscape mode. You can also double-tap anywhere on the GoToMeeting Viewer to change the display to Fill Screen mode. Double-tap a second time to zoom in to 100% mode. Double-tap a third time to return to the default view – Entire Screen mode. You can also pinch or expand with 2 fingers, and pan to different parts of the presenter's screen by dragging 1 finger across the GoToMeeting Viewer.

Can I chat with other meeting participants? Can I ask questions during a webinar?

During a meeting or training, you can tap Chat in the toolbar to instantly send and receive messages to everyone in the meeting, to only the organizer(s) or to individual attendees. You can toggle between meeting participant names in the Attendee List to read and send messages.

Can I connect to audio from the GoToMeeting app?

If the organizer provides both mic and speakers (VoIP) and conference call numbers as audio options, you'll automatically connect to VoIP over your iPad, iPhone or iPod Touch’s Internet connection (WiFi or 3G) once you join. The audio quality depends on the quality and bandwidth available on your WiFi or 3G network (WiFi recommended).

You can dial in by telephone on your iPad, tap the Settings icon > Audio Settings > Telephone to access the conference call information.If you want to dial in on your iPhone, tap the Settings icon > Meeting Information > Phone Number link to automatically connect to audio. With a single tap of a U.S. telephone number, the conference call number, access code and Audio PIN are automatically dialed.

Can I mute/unmute iOS attendees?

Yes, if the attendee is connected to VoIP, you can mute/unmute them to allow them to speak. If the attendee dials in by phone, you can mute/unmute them only if the they have entered the Audio PIN, which they can access in-session from Settings.

What audio options does the GoToMeeting app support?

  • iPad or iPhone built-in mic and speakers (VoIP)
  • iPad or iPhone built-in mic along with external headphones connected via the 3.5-mm stereo headphone jack
  • Headset connected via the 3.5-mm stereo headphone jack
  • Bluetooth Hands Free devices

For optimal audio quality, we recommend using a headset.

Can I share my webcam and view webcams?

Yes, you can share your webcam and view up to 6 webcams while in a meeting.