Unattended access allows an agent to connect to a remote computer when the end user is not present.

1. Hover over a device in the Devices list.
2. Click the Remote control option on the right.
3. When prompted, enter your Signature key.
   Note: Your remote support session is displayed in the Support page of the Console.
4. Connect to the end user's device:
   • A timer is displayed on the screen. If the end user is present at the remote computer and disregards the support request, click Connect now when the 60 seconds elapse.
   • A message notifies you that the end user is not present at the remote computer and you can click Connect now to initiate the session.
     Note: Remote support sessions of this kind can also be initiated on Samsung devices with an Android operating system.