On Windows

• Temporary files are saved in the following folder of your computer:

  C:\Users\<username>\AppData\Local\GoTo Resolve Applet\LMIxxxxx.tmp\

  where xxxxx is an incremental number. You find the most recently created logs in the folder with the highest number in its name.

• Application logs are saved to the C:\Users\<username>\AppData\Local\GoTo Resolve Applet\LMIxxxxx.tmp\appdata\*CrashReportDB folder, where * marks the application module that had an error.

On Mac

• Temporary files are saved in the following folder of your computer:

  /private/var/tmp/GoTo Resolve Applet - XXXX/

  where xxxxx is an incremental number. You find the most recently created logs in the folder with the highest number in its name.

• Application logs are saved to the /private/var/tmp/GoTo Resolve Applet - XXXX/appdata/*CrashReportDB folder, where * marks the application module that had an error.

On Windows

• Temporary files are saved in the following folder of your computer:

  C:\Program Files (x86)\GoTo Resolve Unattended\XXXXXXXXX\

  where XXXXXXXXX is an incremental number. You find the most recently created logs in the folder with the highest number in its name.

• Application logs are saved to the C:\Program Files (x86)\GoTo Resolve Unattended\XXXXXXXXX\appdata\*CrashReportDB folder, where * marks the application module that had an error.

On Mac

• Temporary files are saved in the following folder of your computer:

  /Library/Application Support/GoToResolveUnattended/XXXXXXXXXX/

  where XXXXXXXXX is an incremental number. You find the most recently created logs in the folder with the highest number in its name.

• Application logs are saved to the /Library/Application Support/GoToResolveUnattended/XXXXXXXXXX/appdata/*CrashReportDB folder, where * marks the application module that had an error.
• Installation logs are saved in the {home}/.logmein/rescueassist/unattended_installer/XXXXXXXXXX/GoToResolveUnattendedInstaller.log file.

On Windows

• Desktop Console logs are saved in the C:\Users\<username>\AppData\Local\GoTo\GoTo Resolve Desktop Console\Logs folder.

On Mac

• Desktop Console logs are saved in the /Users/<username>/Library/Preferences/GoTo/GoTo Resolve Desktop Console/Logs folder.

You can grab logs in an ongoing session:

1. On the agent side, enter /diag logupload in the chat of the ongoing session.
2. The logs from the remote machine will be uploaded from the remote machine to the local machine’s download folder.
3. Save the files.

You can get error logs from the browser while on the web page that is experiencing the issue:

1. In Google Chrome, to the right of the address bar, click .
2. Select More tools > Developer tools.

   The Developer tools window opens.

3. Go to the Console tab.
4. Press F5 to refresh the page.
5. Copy any errors you see there.

In the rare occasion that HAR logs are necessary, follow these steps in Google Chrome:

1. While you have the Developer tools window open, go to the Network tab.
2. Select the Preserve Log check box.
3. Click Clear.
   
4. Leave the console open, and reproduce the issue.
5. After you have reproduced the issue, right-click on any line and select Save all as HAR with content.
6. Name and save the file.