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What should I allow on my firewall for GoTo Resolve?

    Learn what ports, IP addresses, domains, etc. need to be allowed on your firewall for your service to successfully connect and work with GoTo. Subscribe to notifications in our Customer Community to be kept up to date on any changes to this important information.

    Notice: If you need to know the allow list for any other products or the minimal firewall settings for our new and classic apps, refer to the following:

    Required Email Domains

    • @goto.com
    • @logmein.com
    • customerservice@s.logmein.com
    • @care.gotoassist.com
    • @m.logmein.com
    • @t.logmein.com

    Required Ports

    • Outbound TCP 443
    • Outbound TCP 80
    • STUN/TURN - TCP and UDP 3489 — GoTo Resolve and GoToAssist v5 only
    • UDP 15000 traffic for GoTo Resolve WebRTC server farm usage

    To make sure you have the latest system requirements, see System Requirements for Agents.

    Required Domains

    Universal Domains Additional Product Specific Domains
    GoTo Resolve
    Required:

    *.goto.com

    *.getgo.com

    *.ingest.sentry.io

    *.logmein.com

    *.logmeininc.com

    		 Required:

    authentication.logmeininc.com

    avatars.servers.getgo.com

    cdn.console.gotoassist.com

    cdn.console.gotoresolve.com

    console.gotoresolve.com

    dumpster.console.gotoassist.com

    Google.com/recaptcha

    sessions.gotoresolve.com

    turn.console.gotoassist.com

    *.gotoresolve.com

    *.remoteview.logmein.com

    *.services.gotoresolve.com
    Optional:

    N/A

    		 Optional:

    *.segment.com

    *.pendo.io

    *.sentry-cdn.com

    *.sentry.io

    dc.services.visualstudio.com
    Universal Domains Additional Product Specific Domains
    GoToAssist Remote Support v.4 GoToAssist Remote Support v.5 GoToAssist SeeIt GoToAssist Corporate
    Required:

    *.goto.com

    *.getgo.com

    *.ingest.sentry.io

    *.logmein.com

    *.logmeininc.com

    		 Required:

    *.gotoassist.com

    *.fastsupport.com

    *.cloudfront.net

    helpme.net

    *.expertcity.com

    Note: The following domains will be required starting February 19, 2023.

    *getgo.cdn

    *.gofastchat.com

    cdn.goto.com

    cdn.getgo.com

    getgo.com

    		 Required:

    *.fastsupport.com

    helpme.net

    		 Required:

    *.gotoassist.com

    *.tokbox.com

    static.opentok.com

    enterprise.opentok.com

    api.opentok.com

    anvil.opentok.com

    hlg.toxbox.com

    		 Required:

    *.gotoassist.com

    *.gotoassist.me

    *.gotoassist.at

    *.gofastchat.com

    *.desktopstreaming.com

    Note: The following domains will be required starting February 19, 2023.

    *getgo.cdn

    cdn.goto.com

    cdn.getgo.com

    getgo.com
    Optional:

    N/A

    		 Optional:

    *.google-analytics.com

    *filepicker.io

    *wootric.com

    		 Optional:

    *.segment.io

    *.segment.com

    *.amplitude.com

    		 Optional:

    N/A

    		 Optional:

    N/A

    GoTo server / Data Center IP addresses for use in firewall configurations

    The following IP ranges may be used by any GoTo product, so they should all be added to your allowlist. See below for additional GoTo product-specific ranges.

    Equivalent specifications in 3 common formats

    Assigned Range by Block Numeric IP Address Range Netmask Notation CIDR Notation
    Block 1 216.115.208.0 – 216.115.223.255 216.115.208.0 255.255.240.0 216.115.208.0/20
    Block 2 216.219.112.0 – 216.219.127.255 216.219.112.0 255.255.240.0 216.219.112.0/20
    Block 3 67.217.64.0 – 67.217.95.255 67.217.64.0 255.255.224.0 67.217.64.0/19
    Block 4 173.199.0.0 – 173.199.63.255 173.199.0.0 255.255.192.0 173.199.0.0/18
    Block 5 206.183.100.0 – 206.183.103.255 206.183.100.0 255.255.252.0 206.183.100.0/22
    Block 6 68.64.0.0 – 68.64.31.255 68.64.0.0 255.255.224.0 68.64.0.0/19
    Block 7 23.239.224.0 – 23.239.255.255 23.239.224.0 255.255.224.0 23.239.224.0/19
    Block 8 158.120.16.0 - 158.120.31.255 158.120.16.0 255.255.240.0 158.120.16.0/20
    Block 9 202.173.24.0 – 202.173.31.255 202.173.24.0 255.255.248.0 202.173.24.0/21
    Block 10 78.108.112.0 – 78.108.127.255 78.108.112.0 255.255.240.0 78.108.112.0/20
    Block 11 185.36.20.0 – 185.36.23.255 185.36.20.0 255.255.252.0 185.36.20.0/22
    Block 12 188.66.40.0 – 188.66.47.255 188.66.40.0 255.255.248.0 188.66.40.0/21
    Block 13 45.12.196.0 – 45.12.199.255 45.12.196.0 255.255.252.0 45.12.196.0/22
    Block 14 162.250.60.0 – 162.250.63.255 162.250.60.0 255.255.252.0 162.250.60.0/22
    Block 15 199.36.248.0 – 199.36.251.255 199.36.248.0 255.255.252.0 199.36.248.0/22
    Block 16 199.87.120.0 – 199.87.123.255 199.87.120.0 255.255.252.0 199.87.120.0/22
    Block 17 103.15.16.0 – 103.15.19.255 103.15.16.0 255.255.252.0 103.15.16.0/22
    Block 18 64.74.17.0 – 64.74.17.255 64.74.17.0 255.255.255.0 64.74.17.0/24
    Block 19 64.74.18.0 – 64.74.19.255 64.74.18.0 255.255.254.0 64.74.18.0/23
    Block 20 64.74.103.0 – 64.74.103.255 64.74.103.0 255.255.255.0 64.74.103.0/24
    Block 21 64.94.18.0 – 64.94.18.255 64.94.18.0 255.255.255.0 64.94.18.0/24
    Block 22 64.94.46.0 – 64.94.47.255 64.94.46.0 255.255.254.0 64.94.46.0/23
    Block 23 64.95.128.0 – 64.95.129.255 64.95.128.0 255.255.254.0 64.95.128.0/23
    Block 24 66.150.108.0 – 66.150.108.255 66.150.108.0 255.255.255.0 66.150.108.0/24
    Block 25 69.25.20.0 – 69.25.21.255 69.25.20.0 255.255.254.0 69.25.20.0/23
    Block 26 69.25.247.0 – 69.25.247.255 69.25.247.0 255.255.255.0 69.25.247.0/24
    Block 27 95.172.70.0 – 95.172.70.255 95.172.70.0 255.255.255.0 95.172.70.0/24
    Block 28 111.221.57.0 – 111.221.57.255 111.221.57.0 255.255.255.0 111.221.57.0/24

    IPv6 addresses space

    Assigned by Block Classless Inter-Domain Routing (CIDR) format
    Block 1 2606:CB00::/32
    Block 2 2a0e:bd00::/29

    Required IP Addresses

    Third-party provider IP Ranges

    Fixed IP addresses — For GoTo Resolve and GoToAssist RS v.5 only

    Table 1. TURN/STUN Server IP list
    ap-southeast-1 eu-central-1 eu-central-1 eu-central-1 eu-central-1 (EU-only environment)

    175.41.141.140

    54.255.100.96

    18.140.137.139

    54.255.48.58

    3.122.32.27

    18.158.218.2

    18.158.121.211

    52.28.148.85

    54.227.77.39

    54.204.126.154

    50.17.158.207

    3.230.232.226

    52.54.244.43

    54.146.34.187

    54.185.112.207

    52.13.255.230

    44.232.77.24

    44.229.217.227

    54.189.249.52

    52.35.84.247

    18.198.174.137

    18.198.147.201

    18.192.225.252

    18.198.176.236
    Table 2. GoTo Resolve File transfer TURN servers
    syn-prd-ava-turnserver – US EAST region syn-prd-afr-turn – EU region

    107.21.27.28

    18.206.68.238

    3.228.209.196

    34.232.43.4

    35.153.21.190

    52.0.88.112

    3.72.174.252

    3.72.25.221

    3.73.150.182

    35.156.13.147

    Data Centers

    We scale our services with third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:

    • U.S.: Nevada, Virginia, Michigan
    • Global: Germany, Australia
    • Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
    • Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore
    Article last updated: 21 February, 2023