System requirements
Review the supported system requirements to use LogMeIn Resolve.
Network requirements
A working internet connection with stable 1 Mbps download and upload bandwidth per device.
Note: The Windows updates, third-party application updates, and Endpoint protection features only support devices running Windows operating systems. Devices running Windows ARM or macOS are not supported.
System requirements for agents
These minimum hardware, browser, and network configuration requirements apply to computers that LogMeIn Resolve agents use to support their end-users.
Browser Console requirements
| Minimum requirement | Recommended |
|---|---|
| 4 GB RAM | 16 GB RAM |
| 500 MB free disk space | 2 GB free disk space |
| The latest version of Chrome, FireFox, Edge, or Safari. | The latest version of Chrome, Edge, or Safari. |
Important: We advise against using LogMeIn Resolve with Firefox, as some features are unavailable on that browser. For optimal performance, consider using Chrome or Edge instead.
Desktop Console requirements
Windows
| Minimum requirement | Recommended |
|---|---|
| Windows 10 1809 x64 | Windows 11 |
| Intel Core 2 Duo or equivalent CPU with SSE2 | 4th generation Intel Core or newer CPU with SSE2 and SSE4.2 |
| 4 GB RAM | 16 GB RAM (to avoid swapping to disk while running multiple applications) |
| 500 MB free disk space | 2 GB free disk space (more space for caches) |
| 1280x720 px screen resolution (1280x960 for Support Sessions) | 1920x1080 px screen resolution |
| Intel HD Graphics 4600 or equivalent GPU | Intel UHD Graphics or equivalent GPU |
macOS
| Minimum requirement | Recommended |
|---|---|
| Mac OS Monterey (version 12) and above | |
| 8 GB RAM | 16 GB RAM |
| 500 MB free disk space | 2 GB free disk space |
Mobile requirements
Android
- Android 10.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GB RAM (2 GB recommended)
- 40 MB free space
- The latest version of Chrome
iOS
- iOS 16 or above
- 140 MB free space
- The latest version of Safari
System requirements for end-users
These hardware, operating system, and browser requirements apply to your end-users' computers. Recommendations for network configurations are made to ensure a smooth support experience.
Desktop requirements
Hardware requirements
- 1.33 GHz Dual-core CPU
- 4 GB RAM
- 260 MB free space
Operating system-specific limitations
| Operating system | Limitation |
|---|---|
| Windows 7 SP1 and later | LogMeIn Resolve runs with a limited feature set on Windows 7. |
| Windows Server 2008 R2 and later | On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center. |
| Windows 8 and earlier / Windows Server 2012 and earlier | To start unattended access, you must first open TCP port 8883 on the remote device. |
| Mac OS High Sierra (version 10.13) and above | The Rosetta software is required when joining a support session from a Mac with an M1 or later Silicon chipset. |
| Linux | Remote Control is currently not available on Linux devices. |
| Chrome OS | Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version. |
Browser requirements
The latest version of Chrome, Edge, or Safari.
Important: We advise against using LogMeIn Resolve with Firefox, as some features are unavailable on that browser. For optimal performance, consider using Chrome or Edge instead.
RMM prerequisites (Windows only)
- Patch management:
- Windows update policy requires: Windows 10, build 17134 (version 1803, "Redstone 4")
- Application updates require: Windows 10, build 19041 (version 2004, "20H1")
- 3rd-party antivirus: Windows 10
- LogMeIn Resolve Endpoint Protection add-on: Windows 10, Windows Server 2008 R2 and above
- Remote execution: Windows 10
- Alerts: Windows 10
- Operating system: Windows 10 1067+, Windows Server 2012+.
Mobile requirements
Android
- Android 7.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GB RAM (2 GB recommended)
- 55 MB free space
- The latest version of Chrome
iOS
- iOS 16 or above
- 140 MB free space
- The latest version of Safari
Article last updated: 24 July, 2025