HELP FILE

System Requirements for End users

    These hardware, operating system, and browser requirements apply to your end users' computers. Recommendations for network configurations are made to ensure a smooth support experience.

    Desktop Requirements

    Hardware
    • 1.33 GHz Dual-core CPU
    • 130MB free memory
    • 260MB free space
    Network
    A working internet connection with stable 1 Mbps download upload bandwidth.
    Operating System
    • Windows 7 SP1 and above
    • Windows Server 2008 R2 and above
      Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.
    • Apple macOS 10.13 (High Sierra) and above
      Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
    • Linux
      Restriction: Remote Control is currently not available on Linux devices.
    • Chrome OS
      Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
    Browser
    The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.

    End-user Mobile Requirements

    Android

    • Android 6.0 or above (the latest Android version recommended)
    • Dual-core CPU (Quad-core recommended)
    • 1 GByte RAM (2 Gbyte recommended)
    • 30 MByte free space
    • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
    • The latest version of Chrome
    Restriction: Remote Control for Android is officially supported on Samsung (with Knox) and LG devices with dedicated add-ons.

    iOS

    • iOS 13 or above
    • 140 MByte free space
    • Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
    Article last updated: 20 October, 2022