You can learn from this article how to start a mobile device support session from the Console.

1. First, click the Support tab of the Console on the left.
2. Then click the Start Mobile Support Session button in the Mobile Device Support card, to initiate a mobile session.
   A Support Key is generated and displayed in a new tab.

   Note: Once a Support Key is generated, it remains valid for starting a session for 60 minutes.
3. Invite your end-user to join the session by sending them the Support key. You can either send them a Direct link, Send SMS or Send Email by selecting the most convenient option of your choice.
   Tip: GoTo recommends the Send SMS option for mobile device support sessions.
   • Direct link
     1. Click Copy to Clipboard next to the Support Key to copy the session link to your clipboard.
        
     2. Paste the link into your messaging tool, and send it to your end-user.
     3. Ask the end-user to open the message, and click the link to join the support session.

        A new browser tab is opened on the end-user's device displaying the session chat panel.

   • Send SMS
     1. Click Send SMS.

        The Send SMS dialog box is displayed.

     2. Provide the end-user's mobile phone number, and click Send SMS.

        A confirmation box is displayed showing the number to which the SMS has been sent.

     3. Click Done.
     4. Ask the end-user to open the message, and click the link in the message to join the support session.
   • Send Email
     1. Click Send Email.

        A new email message is opened in your default email application containing a session link.

        Tip: If a new message is not opened, check your default email application under your OS settings.
     2. Enter the end-user's valid email address, and send the message.
     3. Ask the end-user to open the message, and click the link to join the support session.

   Result: The support session is established with the end-user. You can now exchange chat messages.
   Click Accept to start the support session.

4. Ask the end-user to tap Show Screen on their device to share their screen with you.
   
5. Ask the end-user to tap Start Broadcast on their device.
   

   Result: The end-user can now broadcast their screen with the agent. They can tap any application they want on their device.

   Note: Remote control is currently not supported on iOS devices.

6. To end the session, click End session in the left-hand column of the Support page, or ask the end-user to tap Stop Broadcast on their device.