Sharing Your Screen with the End-user (Reverse Screen Share)
Agents can share their screen with the end-user during a Remote View or Remote Control session, so they can provide visual guidance to the end-user without taking control of the end-user's device.
- During an active Remote View or Remote Controls session, click the Share Your Screen icon on the toolbar.
Result: The Share your screen window is displayed allowing you to share your entire screen, a specific window or a Chrome tab.
- Select what you want to share, and click Share.
Result: The end-user can now see your screen.Note: During reverse screen sharing, you cannot see the end-user's screen and cannot control their computer.
- To stop sharing your screen, click the Stop screen sharing icon on the toolbar.
Result: The end-user can no longer see your screen. Depending on which type of session you started with the end-user, you regain Remote View or Remote Control access to their computer.