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Sharing Your Screen with the End-user (Reverse Screen Share)

    Agents can share their screen with the end-user during a Remote View or Remote Control session, so they can provide visual guidance to the end-user without taking control of the end-user's device.

    Reverse screen sharing is available when supporting Windows or Mac computers.
    Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
    Tip: Can't see this feature? Check out our feature comparison.
    1. During an active Remote View or Remote Controls session, click the Share Your Screen icon on the toolbar.

      Result: The Share your screen window is displayed allowing you to share your entire screen, a specific window or a Chrome tab.

    2. Select what you want to share, and click Share.

      Result: The end-user can now see your screen.

      Note: During reverse screen sharing, you cannot see the end-user's screen and cannot control their computer.

    3. To stop sharing your screen, click the Stop screen sharing icon on the toolbar.

      Result: The end-user can no longer see your screen. Depending on which type of session you started with the end-user, you regain Remote View or Remote Control access to their computer.

    Article last updated: 25 August, 2022