Rebooting an end-user device
Agents can restart the end-user's computer to aid with software installation, upgrades, or technical issues. Agents can use the reboot feature to initiate a restart of the end-user's computer and have it automatically reconnect to the same support session.
During an active session, click the Reboot button to restart the end-user's device.
Important: You need to control the end-user's computer to reboot it. GoTo highly recommends to perform reboot in Admin mode to ensure an undisrupted reconnection experience.
Results:
When the end-user's device is rebooted, applications on the end-user's device are closed down in an orderly manner and the device is restarted. The end-user will have to enter any hardware or other passwords, after which the support session is resumed. During this process the session status is shown as Rebooting.
Article last updated: 14 March, 2023
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