HELP FILE

Rebooting an End-user's Device

    Agents can restart the end-user's computer to aid with software installation, upgrades, or technical issues. Agents can use the reboot feature to initiate a restart of the end-user's computer and have it automatically reconnect to the same support session.

    During an active session, click the Reboot button to restart the end-user's device.


    Important: You need to control the end-user's computer to reboot it.

    Results:

    When the end-user's device is rebooted, applications on the end-user's device are closed down in an orderly manner and the device is restarted. The end-user will have to enter any hardware or other passwords, after which the support session is resumed. During this process the session status is shown as Rebooting.

    Article last updated: 25 August, 2022