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Managing stream settings

    Agents can manage and adjust streaming and connection quality of a remote control support session based on the bandwidth of the connection.

    Restriction: Stream settings are available only during a remote control support session.
    During an active session click the Stream settings icon on the toolbar.
    Note: If you can't see the icon, click the Interaction panel () icon on the top right of the screen next to the End session button.

    Result: Agents can modify the following settings:

    Show end-user's wallpaper
    With this radio button agents can disable the end-user's wallpaper if the bandwidth of the connection is too low.
    Stream quality
    Agents can choose from four streaming quality settings. The Auto setting automatically adapts stream quality to the highest level the bandwidth of the connection can support.

    Article last updated: 1 February, 2023