Managing stream settings
Agents can manage and adjust streaming and connection quality of a remote control support session based on the bandwidth of the connection.
Result: Agents can modify the following settings:
- Show end user's wallpaper
- With this radio button agents can disable the end user's wallpaper if the bandwidth of the connection is too low.
- Stream quality
- Agents can choose from four streaming quality settings. The Auto setting automatically adapts stream quality to the highest level the bandwidth of the connection can support.