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How does a new end user set up an account from a ticket?

As an end user, here's how to finalize the account creation process and sign in to the Customer Portal:
  1. Find the email that GoTo sent you when either your helpdesk ticket or a GoTo account was created for you.

    Email sent after you have created a helpdesk ticket

    Email sent after an account was created for you
  2. Click Helpdesk Portal or Get started in the email you have received.
  3. Depending on whether you already have a GoTo account, for example because you have a GoTo product license, the following occurs:
    • If you have an account, you are taken directly to the Customer Portal.
      Note: You may have to create a new password.
    • If you did not have a GoTo account before, you are taken to the password creation page. After you enter a password for your account and confirm it, you are taken to the Customer Portal.
  4. Sign in to the Portal with your GoTo account.
Results: For more information, see About the Customer Portal.
Article last updated: 28 February, 2023