How does a new end user set up an account from a ticket? - GoTo Resolve Support

How does a new end user set up an account from a ticket?

As an end user, here's how to finalize the account creation process and sign in to the Customer Portal:

Find the email that GoTo sent you when either your helpdesk ticket or a GoTo account was created for you.

Email sent after you have created a helpdesk ticket

Email sent after an account was created for you
Click Helpdesk Portal or Get started in the email you have received.
Depending on whether you already have a GoTo account, for example because you have a GoTo product license, the following occurs:
- If you have an account, you are taken directly to the Customer Portal.
  Note: You may have to create a new password.
- If you did not have a GoTo account before, you are taken to the password creation page. After you enter a password for your account and confirm it, you are taken to the Customer Portal.
Sign in to the Portal with your GoTo account.

Results: For more information, see About the Customer Portal.

Article last updated: 28 February, 2023

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