The following prerequisites are required for setting up Zebra unattended support:

• Android 8+
• Zebra MX 8.3+
• LogMeIn Resolve is installed on the device, and the device was set up as a managed device in the Console.

Zebra OEMConfig is an administrative Android application for configuring Zebra Android devices using Android Managed Configurations. The actual steps may vary in each MDM/EMM solution, but the following flow will help you to grasp the logic:

1. Approve Zebra OEMConfig app in Managed Google Play for your MDM/EMM tool.
   Note:

   Remember that your android version defines which Zebra OEMConfig application to use:

   • Use Zebra OEMConfig Powered by MX on Android 11 and NEWER.
   • Use Legacy Zebra OEMConfig Android 10 and OLDER.
   • If you use the application in a scenario where the Android versions of the devices is mixed, make sure that each device uses the appropriate Zebra OEMConfig version!
2. Create an Android Managed Configuration for LogMeIn Resolve.
   • Sample Legacy Zebra OEM Configuration:

     Transaction steps
     
     
     
     
     
         Transaction step
     
     
             Service Access Configuration
     
     
                 Allow Caller Package        com.goto.resolve.customer
     
     
                 Allow Caller Signature      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
     
     
                 Allow Service Identifier	com.zebra.eventinjectionservice
     
     
                 Allow Service Identifier	com.zebra.eventinjectionservice
     
     
                 Service Binding Action      1 (allow)
     
     
                 Service Caller Action       4 (allow)
     
     
         
     
     
         Transaction step
     
     
             Service Access Configuration
     
     
                 Allow Caller Package        com.goto.resolve.customer
     
     
                 Allow Caller Signature      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
     
     
                 Allow Service Identifier	com.zebra.remotedisplayservice
     
     
                 Allow Service Identifier	com.zebra.remotedisplayservice
     
     
                 Service Binding Action      1 (allow)
     
     
                 Service Caller Action       4 (allow)
     
     
     
     
     
         Transaction step
     
     
             Permission Access Configuration
     
     
                 Grant Permission                android.permission.SYSTEM_ALERT_WINDOW
     
     
                 Grant Application Package       com.goto.resolve.customer
     
     
                 Grant Application Signature     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
     
     
                 Permission Access Action	    Grant
     
     
     
     
     
         Transaction Step
     
     
             Power Configuration
     
     
                 Battery Optimization Action     Remove
     
     
                 Remove Package Names	    com.goto.resolve.customer

   • Sample Zebra OEMConfig Powered by MX configuration:

     Package Configuration
     
     
         Package
     
     
             Package Name	                com.goto.resolve.customer
     
     
             Package Signing Certificate	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
     
     
             Allowed Services
     
     
                 Allowed Service
     
     
                     Service Identifier	com.zebra.remotedisplayservice
     
     
                 Allowed Service
     
     
                     Service Identifier	com.zebra.eventinjectionservice
     
     
             Feature Variances
     
     
                 Feature Variance
     
     
                     Variance Type           2 (Exempt from Battery Optimization)
     
     
             Permissions
     
     
                 Permission
     
     
                     Name                    android.permission.SYSTEM_ALERT_WINDOW
     
     
                     State                   1 (Grant)

3. Deploy the Zebra OEMConfig app and the Android Managed Configuration to the Zebra device.
4. Reboot your device and wait 1 minute.

1. Log in to LogMeIn Resolve MDM.
2. Navigate to Applications on the left.
3. Select the version of the Zebra OEMConfig you want to use from the list.
4. Select Deploy > Managed Google Play store version > XXX Zebra version.
5. Click Next.
6. Select the device you want to deploy the application to by checking the box next to it.
7. Select Deploy.
8. Once the deployment is successful click Close.
9. Select Actions > Sync now.
10. Click Continue.
11. Once the sync is over click Close.
12. Open the device from the list by clicking the arrow icon on the right of the row.
13. You can check the deployment of the application in the Action log.
14. Open LogMeIn Resolve on the Zebra device.
15. Select Allow in the 'Let app always run in background?' message box. The 'Unattended access is enabled on this device' message confirms that you set up unattended access successfully.
    
16. Open the LogMeIn Resolve desktop or web console.
17. Navigate to Devices.
18. Verify your device. Your Zebra device is now set up for unattended access.