Set up unattended access on Android devices
You can add Android devices to your LogMeIn Resolve account in different ways on the Devices page of the Console.
Restriction: To access and manage mobile devices, purchase the Mobile support add-on for LogMeIn Resolve. Only verified devices offer the full remote control and management experience. Unattended access is only supported on:
- Samsung devices with KNOX
- Zebra devices with MX 8.3+
- Logitech CollabOS devices
On other Android device models, the end-user needs to explicitly allow the agent to remotely access the device.
Setting up Android Managed Configuration via MDM/EMM
You can set up your Android device using Android Managed Configuration in your preferred MDM/EMM solution. For more information, consult the following articles:
| Key | Value |
|---|---|
| Company ID | You can find it at https://console.gotoresolve.com/pair. |
| Device key | You can find it at https://console.gotoresolve.com/pair. |
| Device name (optional) | You can set any name of your preference |
Using a sharable link
- In the Agent Console, go to the Devices page.
- Click Add new device in the top right corner.
- Enter your Zero Trust key.
- Select the Sharable link installer type.
- Click Next.
- Select the Android operating system.
- Share the generated link and open it on an Android device:
- If LogMeIn Resolve is not installed, the link will open the Google Play Store and ask the end-user to install LogMeIn Resolve. After opening LogMeIn Resolve the first time, the app will automatically start setting up the device to your account.
- If LogMeIn Resolve is already installed, the link will open the LogMeIn Resolve application and start setting up the device for your account.
Your device will appear in the Unverified Device list.
Using the APK installer
Ask your point of contact at GoTo for a dedicated APK for your company. This version of the application will automatically start setting up the device on your account at the very first opening.
Setting up Logitech devices
Follow the instructions in the Set up LogMeIn Resolve with Logitech Collab OS article.
Article last updated: 12 July, 2024
