How do I Create Tickets in Microsoft Teams?
End-users can create tickets about issues that require assistance from an agent.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results: The ticket is channeled to the agents of the selected helpdesk service. When alerts are configured, both the relevant agents working in Microsoft Teams and the end-user who created the ticket receive a notification of the new ticket. The end-user also receives an email notification. Whenever the ticket is updated the end-user receives email notifications about the changes.
What to do next: Here's what you can do after you create a ticket:
- Add comment - Add a comment to the ticket.
- Close ticket - Closes the ticket. You can still edit the details of the ticket later on.
- Edit ticket - You can edit the summary and priority of a ticket as well as add more details about the issue.
Tip: You can set up alerts when a ticket is created or modified. See How do I Set up Email Notifications in GoTo Resolve?
Article last updated: 11 November, 2022