How do I Create Tickets in Microsoft Teams?
End users can create tickets about issues that require assistance from an agent.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
If you're in a hurry, see this video on ticket creation:

Results: The ticket is channeled to the agents of the selected helpdesk service. When alerts are configured, both the relevant agents working in Microsoft Teams and the end user who created the ticket receive a notification of the new ticket. The end user also receives an email notification. Whenever the ticket is updated the end user receives email notifications about the changes.
What to do next: Here's what you can do after you create a ticket:
- Add comment - Add a comment to the ticket.
- Edit ticket - You can edit the summary and priority of a ticket as well as add more details about the issue.
Tip: You can set up alerts when a ticket is created or modified. See How do I set up email notifications in GoTo Admin?
Article last updated: 31 August, 2023