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Allowlisting and GoTo Resolve

    We suggest you allow the GoToURLs listed below to ensure that GoTo services are able to connect.

    Important: For information about SaaS products offered by GetGo, Inc., a subsidiary of GoTo, Inc., visit this page.

    Required Domains and Ports

    Domain Port Purpose
    *.console.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in AWS
    Note: Including but not limited to:
    • cdn.console.gotoresolve.com
    • reporting.console.gotoresolve.com
    • sessions.console.gotoresolve.com
    helpdesk.me TCP/443 Vanity URL for joining a support session
    join.gotoresolve.com TCP/443 Join page for support sessions
    *.remoteview.logmein.com

    UDP/15000

    TCP/443

    WebRTC server farm
    *.s3.amazonaws.com*. TCP/443 Recording file download using signed URLs
    *.s3.eu-central-1.amazonaws.com TCP/443 Recording file download using signed URLs
    *.s3.us-west-2.amazonaws.com TCP/443 Recording file download using signed URLs
    *.services.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in Azure
    Note: Including but not limited to:
    • frontend.services.gotoresolve.com
    • api.services.gotoresolve.com
    • zerotrust.services.gotoresolve.com
    authentication.logmeininc.com TCP/443 Login page
    avatars.servers.getgo.com TCP/443  
    console.gotoresolve.com TCP/443 Main URL for GoTo Resolve
    dumpster.console.gotoassist.com TCP/443 Log collector
    <yourname>.mdm.gotoresolve.com TCP/443 MDM integration
    mdm.gotoresolve.com TCP/443 MDM integration
    sessions.gotoresolve.com TCP/443  
    turn.console.gotoassist.com

    UDP/3489

    TCP/443

    Turn servers for media session fallback, WebRTC traffic
    turn.gotoresolve.com

    UDP/3489

    TCP/443

    File transfer

    *.s3.us-east-1.amazonaws.com

    *.s3.ap-southeast-1.amazonaws.com

    *.s3.ap-south-1.amazonaws.com

    TCP/443 Recording files download using signed URLs

    EU environment (data residency)

    In additon to the records above, customers with the EU Data residency setting shall need the following domains:

    Domain Port Purpose
    *.remoteview.logmein.eu

    UDP/3489

    TCP/443

    WebRTC server farm

    *.s3.amazonaws.com

    *.s3.eu-central-1.amazonaws.com

    *.s3.eu-west-1.amazonaws.com

    TCP/443 Recording files download using signed URLs
    dumpster.console.gotoassist.eu TCP/443 Log collector
    sessions-eu.gotoresolve.com TCP/443  
    turn.console.gotoassist.eu

    UDP/3489

    TCP/443

    Turn servers for media session fallback, WebRTC traffic
    turn.gotoresolve.eu

    UDP/3489

    TCP/443

    File transfer

    Optional Domains and Ports

    Domain Port Purpose
    *.segment.com TCP/443  
    *.pendo.io TCP/443  
    *.sentry-cdn.com TCP/443  
    *.sentry.io TCP/443  
    dc.services.visualstudio.com TCP/443  
    *.pusherapp.com TCP/443  
    *.pusher.com TCP/443  

    For the WebRTC component there is a fallback mechanism where it is possible to allowlist dedicated IP addresses.

    Turn server IP List

    Virginia Oregon Frankfurt Singapore Mumbai
    3.230.232.226 44.229.217.227 3.122.32.27 175.41.141.140 3.108.206.123
    50.17.158.207 44.232.77.24 18.158.218.2 18.140.137.139 13.232.7.181
    52.54.244.43 52.13.255.230 18.158.121.211 54.255.48.58 43.205.76.185
    54.146.34.187 52.35.84.247 52.28.148.85 54.255.100.96 65.0.112.174
    54.204.126.154 54.185.112.207      
    54.227.77.39 54.189.249.52      

    For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoTo Resolve side:

    • 443 TCP traffic for GoTo Resolve support sessions
    • 3489 UDP traffic for GoTo Resolve file transfer sessions and as media session fallback
    • 15000 UDP traffic for GoTo Resolve WebRTC server farm usage
    Restriction: GoTo Resolve sessions cannot be hosted in a Citrix-based environment.
    Article last updated: 23 May, 2023