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Allowlisting and GoTo Resolve

We suggest you allow the GoToURLs listed below to ensure that GoTo services are able to connect.

Important: For information about SaaS products offered by GetGo, Inc., a subsidiary of GoTo, Inc., visit this page.

Required Domains and Ports

Domain Port Purpose
*.console.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in AWS
Note: Including but not limited to:
  • cdn.console.gotoresolve.com
  • reporting.console.gotoresolve.com
  • sessions.console.gotoresolve.com
helpdesk.me TCP/443 Vanity URL for joining a support session
join.gotoresolve.com TCP/443 Join page for support sessions
*.remoteview.logmein.com

UDP/15000

TCP/443

WebRTC server farm
*.s3.amazonaws.com*. TCP/443 Recording file download using signed URLs
*.s3.eu-central-1.amazonaws.com TCP/443 Recording file download using signed URLs
*.s3.us-west-2.amazonaws.com TCP/443 Recording file download using signed URLs
*.services.gotoresolve.com TCP/443 Various Resolve services are hosted under this domain, in Azure
Note: Including but not limited to:
  • frontend.services.gotoresolve.com
  • api.services.gotoresolve.com
  • zerotrust.services.gotoresolve.com
authentication.logmeininc.com TCP/443 Login page
avatars.servers.getgo.com TCP/443  
console.gotoresolve.com TCP/443 Main URL for GoTo Resolve
dumpster.console.gotoassist.com TCP/443 Log collector
<yourname>.mdm.gotoresolve.com TCP/443 MDM integration
mdm.gotoresolve.com TCP/443 MDM integration
sessions.gotoresolve.com TCP/443  
turn.console.gotoassist.com

UDP/3489

TCP/443

Turn servers for media session fallback, WebRTC traffic
turn.gotoresolve.com

UDP/3489

TCP/443

File transfer

*.s3.us-east-1.amazonaws.com

*.s3.ap-southeast-1.amazonaws.com

*.s3.ap-south-1.amazonaws.com

TCP/443 Recording files download using signed URLs

EU environment (data residency)

In addition to the records above, customers with the EU Data residency setting shall need the following domains:

Domain Port Purpose
*.remoteview.logmein.eu

UDP/3489

TCP/443

WebRTC server farm

*.s3.amazonaws.com

*.s3.eu-central-1.amazonaws.com

*.s3.eu-west-1.amazonaws.com

TCP/443 Recording files download using signed URLs
dumpster.console.gotoassist.eu TCP/443 Log collector
sessions-eu.gotoresolve.com TCP/443  
turn.console.gotoassist.eu

UDP/3489

TCP/443

Turn servers for media session fallback, WebRTC traffic
turn.gotoresolve.eu

UDP/3489

TCP/443

File transfer

Optional Domains and Ports

Domain IP Address Range Port Purpose
*.segment.com   TCP/443  
*.pendo.io   TCP/443  
*.sentry-cdn.com   TCP/443  
*.sentry.io   TCP/443  
*.pusherapp.com   TCP/443  
*.pusher.com   TCP/443  
dc.applicationinsights.azure.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for telemetry purposes.
dc.applicationinsights.microsoft.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for telemetry purposes.
dc.services.visualstudio.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for telemetry purposes. Other features may also need access to this domain.
*.in.applicationinsights.azure.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for telemetry purposes.
live.applicationinsights.azure.com 20.49.111.32- 20.49.111.60

TCP/443

Allows Endpoint Protection to receive data related to available Windows updates. Used for live metrics.
rt.applicationinsights.microsoft.com 13.73.253.112- 13.73.253.140

TCP/443

Allows Endpoint Protection to receive data related to available Windows updates. Used for live metrics.
rt.services.visualstudio.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for live metrics.
{region}.livediagnostics.monitor.azure.com   TCP/443 Allows Endpoint Protection to receive data related to available Windows updates. Used for live metrics. See supported regions on the Microsoft help site

For the WebRTC component there is a fallback mechanism where it is possible to allowlist dedicated IP addresses.

Turn server IP List

Virginia Oregon Frankfurt Singapore Mumbai
3.230.232.226 44.229.217.227 3.122.32.27 175.41.141.140 3.108.206.123
50.17.158.207 44.232.77.24 18.158.218.2 18.140.137.139 13.232.7.181
52.54.244.43 52.13.255.230 18.158.121.211 54.255.48.58 43.205.76.185
54.146.34.187 52.35.84.247 52.28.148.85 54.255.100.96 65.0.112.174
54.204.126.154 54.185.112.207      
54.227.77.39 54.189.249.52      

For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoTo Resolve side:

  • 443 TCP traffic for GoTo Resolve support sessions
  • 3489 UDP traffic for GoTo Resolve file transfer sessions and as media session fallback
  • 15000 UDP traffic for GoTo Resolve WebRTC server farm usage
Restriction: GoTo Resolve sessions cannot be hosted in a Citrix-based environment.
Article last updated: 27 June, 2023