Allowlisting and GoTo Resolve
We suggest you allow the GoToURLs listed below to ensure that GoTo services are able to connect.
Important: For information about SaaS products offered by GetGo, Inc., a subsidiary of GoTo, Inc., visit this page.
Required Domains and Ports
| Domain | Port | Purpose |
|---|---|---|
| *.console.gotoresolve.com | TCP/443 | Various Resolve services are hosted under this domain, in AWS
Note: Including but not limited to:
|
| helpdesk.me | TCP/443 | Vanity URL for joining a support session |
| join.gotoresolve.com | TCP/443 | Join page for support sessions |
| *.remoteview.logmein.com | UDP/15000 TCP/443 |
WebRTC server farm
Note: See Turn Server IP List
|
| *.s3.amazonaws.com*. | TCP/443 | Recording file download using signed URLs |
| *.s3.eu-central-1.amazonaws.com | TCP/443 | Recording file download using signed URLs |
| *.s3.us-west-2.amazonaws.com | TCP/443 | Recording file download using signed URLs |
| *.services.gotoresolve.com | TCP/443 | Various Resolve services are hosted under this domain, in Azure
Note: Including but not limited to:
|
| authentication.logmeininc.com | TCP/443 | Login page |
| avatars.servers.getgo.com | TCP/443 | |
| console.gotoresolve.com | TCP/443 | Main URL for GoTo Resolve |
| dumpster.console.gotoassist.com | TCP/443 | Log collector |
| <yourname>.mdm.gotoresolve.com | TCP/443 | MDM integration |
| mdm.gotoresolve.com | TCP/443 | MDM integration |
| sessions.gotoresolve.com | TCP/443 | |
| turn.console.gotoassist.com | UDP/3489 TCP/443 |
Turn servers for media session fallback, WebRTC traffic
Note: See Turn Server IP List
|
| turn.gotoresolve.com | UDP/3489 TCP/443 |
File transfer |
| *.s3.us-east-1.amazonaws.com *.s3.ap-southeast-1.amazonaws.com *.s3.ap-south-1.amazonaws.com |
TCP/443 | Recording files download using signed URLs |
EU environment (data residency)
In additon to the records above, customers with the EU Data residency setting shall need the following domains:
| Domain | Port | Purpose |
|---|---|---|
| *.remoteview.logmein.eu | UDP/3489 TCP/443 |
WebRTC server farm
Note: See Turn Server IP List
|
| *.s3.amazonaws.com *.s3.eu-central-1.amazonaws.com *.s3.eu-west-1.amazonaws.com |
TCP/443 | Recording files download using signed URLs |
| dumpster.console.gotoassist.eu | TCP/443 | Log collector |
| sessions-eu.gotoresolve.com | TCP/443 | |
| turn.console.gotoassist.eu | UDP/3489 TCP/443 |
Turn servers for media session fallback, WebRTC traffic
Note: See Turn Server IP List
|
| turn.gotoresolve.eu | UDP/3489 TCP/443 |
File transfer |
Optional Domains and Ports
| Domain | Port | Purpose |
|---|---|---|
| *.segment.com | TCP/443 | |
| *.pendo.io | TCP/443 | |
| *.sentry-cdn.com | TCP/443 | |
| *.sentry.io | TCP/443 | |
| dc.services.visualstudio.com | TCP/443 | |
| *.pusherapp.com | TCP/443 | |
| *.pusher.com | TCP/443 |
For the WebRTC component there is a fallback mechanism where it is possible to allowlist dedicated IP addresses.
Turn server IP List
| Virginia | Oregon | Frankfurt | Singapore | Mumbai |
|---|---|---|---|---|
| 3.230.232.226 | 44.229.217.227 | 3.122.32.27 | 175.41.141.140 | 3.108.206.123 |
| 50.17.158.207 | 44.232.77.24 | 18.158.218.2 | 18.140.137.139 | 13.232.7.181 |
| 52.54.244.43 | 52.13.255.230 | 18.158.121.211 | 54.255.48.58 | 43.205.76.185 |
| 54.146.34.187 | 52.35.84.247 | 52.28.148.85 | 54.255.100.96 | 65.0.112.174 |
| 54.204.126.154 | 54.185.112.207 | |||
| 54.227.77.39 | 54.189.249.52 |
For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoTo Resolve side:
- 443 TCP traffic for GoTo Resolve support sessions
- 3489 UDP traffic for GoTo Resolve file transfer sessions and as media session fallback
- 15000 UDP traffic for GoTo Resolve WebRTC server farm usage
Restriction: GoTo Resolve sessions cannot be hosted in a Citrix-based environment.
Article last updated: 23 May, 2023