Windows enrollment troubleshooting
This article explains the most common troubleshooting situations regarding Windows enrollment.
Common issues
- Miradore client installation is failing with an error "Client install failed with error -2147023293" (the error code can vary)
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The reason for this can be the Computer's name: it must not contain special characters. Edit the Computer's name, unenroll the device and try enrollment again with the new enrollment credentials.
Another reason can be if there are Miradore client-related files and folders left on the device from a previous enrollment attempt. Check from the device if these folders exist:
- C:\Program Files\Miradore\OnlineClient and remove it if it does.
- C:\Windows\Temp\Miradore and remove it if it does.
- Remove HKEY_LOCAL_MACHINE\Software\Miradore from the registry if it exists.
Remove the folders and files, unenroll the device and try enrollment again with the new enrollment credentials.
- Windows Home
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Using Windows Home operating system and the client isn’t installed. Download the client via . You can find step-by-step instructions for enrolling Windows-based devices here:
- Azure AD
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Using Azure AD accounts that are linked to another MDM
> Azure AD accounts have to be unlinked from the previous MDM. The error message is usually "Your device is already being managed by an organization". If unsure, this can be checked via
. You can find step-by-step instructions for enrolling and configuring Azure AD devices here:
- Cloning Windows
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If your issue still exists after troubleshooting, please contact GoTo Resolve MDM support support.online@miradore.com.
Article last updated: 24 May, 2024