Samsung Knox Mobile Enrollment
GoTo Resolve MDM is compatible with Samsung Knox Mobile Enrollment (KME) which provides IT administrators a streamlined way to enroll Samsung devices in an MDM/EMM solution without having to manually enroll and configure each device.
Please note that you can also use zero-touch enrollment for newer Samsung devices.
Benefits of using Samsung KME
- KME simplifies the initial setup and enrollment of Samsung devices especially when a company requires bulk device enrollment with little configuration variance amongst the devices deployed.
- KME makes device enrollment easy for device users because they're not required to do a thing. Once they receive the device and power it on, the device automatically configures itself according to the settings provisioned by the enterprise via GoTo Resolve MDM.
- KME-enrolled devices cannot be tampered with. Even if a KME-enrolled device is factory reset, the GoTo Resolve MDM Client will be re-installed once the device is powered on and connected to a Wi-Fi or 3G/4G network again.
KME requirements
- Check that KME is supported in your country
- Register for a Samsung Knox Portal account
- Create a Samsung Account
- Make sure your Samsung devices support Samsung Knox
The following table is Samsung's general guideline on Knox software support requirements.
| Knox version | 2.4 | 2.4.1 | 2.5 | 2.6 | 2.7 | 2.7.1 | 2.8 | 2.9 |
| KME enrollment via NFC | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Out-of-box enrollment (Wi-Fi) | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Out-of-box enrollment (4G/LTE) | ✔ | ✔ | ✔ | ✔ | ✔ | |||
| Factory reset protection/Bypass skip setup wizard | ✔ | ✔ | ✔ | |||||
| Knox configure + Knox Mobile Enrollment same device compatibility | ✔ | ✔ | ||||||
| Knox Mobile Enrollment with Device Owner mode support | ✔ | ✔ |
Instructions link Samsung KME with GoTo Resolve MDM
Here's how to connect the Samsung KNOX Mobile Enrollment to GoTo Resolve MDM.
Please note that devices enrolled to GoTo Resolve MDM through KME can only be used in Device Owner Mode. If you wish to use Work Profile, there is a different way to enroll devices.
- Log in to GoTo Resolve MDM and go to the Enrollment > Android Enterprise page. Choose from the page toolbar to download the Knox Enrollment JSON template to your computer.
The layout of the screen may look different in the product. - Log in to the Samsung Knox Mobile Enrollment portal. Go to the MDM Profiles page and click Create profile to add an MDM profile.
The layout of the screen may look different in the product. - Select Android Enterprise as the profile type.
- Next you are asked to fill in the Android Enterprise profile details.
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- Profile name: For example the name of the organization whose devices are managed.
- MDM information: Choose "Force Device Owner enrollment".
- Pick your MDM: Choose "GoTo Resolve MDM".
- MDM Agent APK: This field will be prefilled for you.
- MDM Server URI: No need to fill this field.
The layout of the screen may look different in the product.Click Continue.
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- Define Android Enterprise profile settings.
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- Custom JSON Data (as defined by MDM): Copy the contents of the JSON file you downloaded from GoTo Resolve MDM and paste the contents into this field.
- System applications
- Disable all system applications: Select this checkbox to ensure all apps are disabled and unavailable to the device owner supported profile.
- Leave all system apps enabled: Select this checkbox to ensure all pre-installed system apps are enabled and available to the profile. If this option is not selected, only a limited set of default system apps (My Files, Contacts, Google Play Store) displayed in the device's apps tray. Systems apps reside within the device's /system/app read-only folder and cannot be installed or removed by the device user.
- Company name: Your organization's name. This name will be shown to device users at the time of device enrollment.
The layout of the screen may look different in the product.Make sure that the Dual DAR is not enabled since this causes problems in device enrollment to GoTo Resolve MDM.
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- Now you can assign this new MDM profile to those devices via "Devices" in the menu available on your KME account.
- After you assign the MDM profile, everything is set up for enrolling the device to GoTo Resolve MDM via KME, this is done from the "Welcome screen" before the device is set up if the device has been used already, it must be factory reset first.
The device must have access to the internet during enrollment, either via WiFi or unlocked SIM card with data, otherwise, it will not be enrolled via KME.
Tip: On the Resellers page in Knox Mobile Enrollment portal, you can enable auto-assignment of MDM profile(s) to the devices bought from a selected reseller(s).
This is a powerful feature if you always want to enroll devices bought from a certain reseller(s) to the same GoTo Resolve MDM site.
Additional information
For more information about KME, check Samsung's website.
How to add devices without having a reseller Samsung KMEallows companies to add their devices to the program even if the device was not purchased from a KME-capable reseller. Many companies have had Samsung devices in use for quite some time before they even heard of KME. Getting these devices among the KME naturally provides many benefits, such as zero-touch enrollment, locking the device to a company account, and forced enrollment.
To add devices to Samsung KME, please see read the Samsung Knox Deployment App documentation from the manufacturer themselves for the latest instructions. The Knox Deployment app can be downloaded from the Google Play store.
To add a device to KME you need also another, assisting device where the app is installed. Log into the app using your Knox Mobile Enrollment portal account. In the app, you can select whether to use Bluetooth/NFC/Wi-Fi to deploy the selected KME profile to the device being added to your KME account. Once completed the application will ask whether to reset the device and enroll it to the chosen MDM.