• Android 7 or later
• Only new or factory reset devices can be enrolled in Fully managed mode (device owner)
• A camera on the device

It is also highly recommended to configure managed Google Play for your organization before enrolling devices. This way you can take full advantage of all GoTo Resolve MDM's management features through Android Enterprise. The managed Google Play is required for remote application management features, for example.

Settings such as the Wi-Fi configurations, GoTo Resolve MDM enrollment credentials, language, and time zone for device setups, are encoded in the enrollment QR codes. In GoTo Resolve MDM, administrators can modify the settings for QR code and NFC enrollments on the Enrollment > Android Enterprise page with the action Edit.

Further information about some of the settings:

• Keep system applications - Defines if the system applications are allowed on enrolled Android devices. Read more about the system application setting.
• Use mobile data for enrollment - The setting is for using mobile data instead of WiFi for enrollment of Android 10 or above devices. Checking this hides the possibility to configure Enrollment Wi-Fi, and devices will be enrolled with cellular data.
• Enrollment Wi-Fi settings - If you prefer WiFi enrollment, configure the network and password. You can choose to remove the WiFi configuration from the device after enrollment.
• Additional Wi-Fi settings - Configure the WiFi that stays in the device after the enrollment. Allow the device to connect to the hidden WiFi by enabling the setting Additional Wi-Fi is hidden.

Fully managed devices get the device owner tag during the enrollment in GoTo Resolve MDM. If a device user information exists in GoTo Resolve MDM AND managed Google Play Enterprise is enabled for the GoTo Resolve MDM site, GoTo Resolve MDM creates a managed account for each device during enrollment.

There are two kinds of QR codes in GoTo Resolve MDM.

User-specific QR codes

If you already know the user of the device, it is recommended to create a user-specific enrollment QR code through the Enrollment > Enroll device page on GoTo Resolve MDM by choosing Android > Full enrollment. You will see the QR code after you have provided the user's email address. Please note that this code is single-use only and it will be valid for 72 hours / 3 days.

Mass-enrollment QR code

The QR code visible on the Enrollment > Android Enterprise page is intended for mass enrollment of devices where the user is unknown at the time of enrollment. If you use this code to enroll devices, you need to remember to assign users to the devices on GoTo Resolve MDM. You can assign a user for a device through the Device page after the enrollment, or by importing device identifiers to GoTo Resolve MDM before the enrollment.

If you have problems reading the QR code, try adjusting your browser zoom.

Please note that the QR code changes if you modify the enrollment settings in GoTo Resolve MDM.

You may also need to initiate the creation of a managed Google Play account for mass-enrolled devices through GoTo Resolve MDM after you have assigned users for the mass-enrolled devices. You can create managed accounts by selecting desired users from the Users page and then using the Managed Google Play > Create managed Google Play account button from the page toolbar.

To launch the QR code reader at the device, tap the device's screen six times in the first phase of the device's setup wizard.

For Android 7 and 8 devices, you will be prompted to install a QR code reader, which requires a Wi-Fi or mobile data connection. Android 9 and later devices have the QR code reader installed by default.

Read the provided QR code with your device and follow the instructions on the device's screen to complete the enrollment.

See this article if you're facing an error during the QR code enrollment.

Factory reset is the only way how users can remove management from fully managed Android devices.

Administrators can prevent device users from performing a factory reset on fully managed Android devices using a GoTo Resolve MDM configuration profile.

See Preventing factory reset on fully managed Android devices.

• Android zero-touch enrollment