How do I connect to audio using my phone?

Connect to the training audio by dialing in from your phone if your internet bandwidth is weak or if you prefer to use a phone.

Choose your platform:

Desktop app or web

Audio quality may vary depending on your telephone service provider. To avoid noise feedback, headphones or headsets are recommended.

Start or join a training.
Select Phone as follows.
- Before the session, select Call in using my phone.
- During the session, select > Phone call.
Use your phone to dial the number applicable to you.
When prompted, enter the 9-digit access code and the audio PIN.

Warning: The audio PIN links your phone call to the session If you do not enter the audio PIN, you'll need to manage your audio using keypad commands.

Results: You are connected to the session audio with your phone.

Open the GoTo mobile app on your device.
Start or join a training.
Connect to phone audio.
- Android - Select .
- iOS - Select > Session settings.
Select Dial in via phone call.
Select Dial.

Results: The conference call number, access code and Audio PIN are automatically dialed.