LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Award-winning online meeting software. Discover GoTo Meeting.

We are currently experiencing an unplanned outage for this product. 서비스 상태 보기
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Trainings
  • Service Status
  • Try the improved My Cases portal

    Easily manage your ticket, track its status, contact us from an existing case, and more.

    Sign in to try
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Trainings
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • My Cases
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • 내 미팅
    • My Webinars
    • 내 교육
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out

Frequently Asked Questions

We’re sure you have questions, so here’s some helpful information about how it works


Click on a topic to view questions and answers on that subject.

Show All | Hide All

GoTo Meeting automatically collects information from each meeting you host. It tracks activities such as attentiveness, webcam usage and talk time – things that we normally measure for analytics and product improvements. But now we’re sharing that data with you so you can see how each meeting went with personalized insights reports sent to ONLY to you. No one else sees the report.
Activity is a combination of two different types of GoTo Meeting data. The first includes basic meeting details, like emails, names and join and leave times for every participant. This data is used to build out your meeting history page and populate reports that we show you.

The second type of data is more active. During your sessions, we collect information about activities such as whether your webcam is turned on and who is currently talking. These events are then summarized and stored for analysis which we share to you in the report.
By analyzing your session data, we’re able to figure out areas for improvement – such as whether your meeting had a balanced share of talking or if the attendees paid attention to your screen.

  • Activity: As you meet online, we gather session data about things like talk time, webcam usage and attendee attentiveness.
  • Analytics: We run the session data through our proprietary analytics engine.
  • Insights: We generate private reports with details on how things went and insights that may help you and others think differently about Meetings.
We store it briefly on our servers before transferring the data to Amazon cloud servers via an SSL-encrypted connection. By storing data in the cloud, we can quickly and effectively run information through our analytics engines. The raw data is then retained by GoTo to generate your reports and improve the product. No external access to your information is permitted.
We take the privacy of your information seriously. GoTo Meeting Insights is subject to the GoTo Privacy Policy, which covers our practices extensively. In brief, here’s how GoTo Meeting Insights fits in:
  • We collect data about talk time, webcam usage and attendee attentiveness
  • This information is used to generate your insight reports
  • We do not sell, trade or rent your information to third parties
  • We may use your information to help improve our analytics engine
Just you, the meeting organizer. Only you can receive the results from the sessions you run. Everyone else cannot see or access your information. You are welcome to share your reports to anyone you choose but we always keep it safe and private.
As people participate in your meetings, only their talk time, web cam use and attentiveness (viewing of the screen shared as the top active window) are tracked.
In GoTo Meeting Insights, analytics is feedback that is generated from what happened in the meeting across what we are instrumenting. After the process finishes, we share “tips” for ways to interpret the analytics to improve your meetings.
Of course. You can disable Insights on your My Accounts page at any time. Simply head to your Settings page and uncheck the “Capture insights” box and the reports and emails will stop until you enable it again. All your history about Meetings that have been analyzed will remain in your account.

Return to Top

  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Cookie Preferences
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC